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    Director - Merchant Experience - England, United Kingdom - American Express Services Europe Limited

    American Express Services Europe Limited
    American Express Services Europe Limited England, United Kingdom

    2 weeks ago

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    Description
    Job Description - Engineering Director – Global Merchant Services Technologies
    Engineering Director – Global Merchant Services Technologies

    When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

    Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

    Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Open, creative, risk-taking, collaborative, and innovative are just some of the expressions you will hear.

    If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation.

    Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission.

    Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of American Express and its merchants.

    Driving key architectural decisions and design considerations to ensure system scalability and resiliency for transformation and modernization initiatives.

    Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency.

    Leading a team of successful, forward-thinking, creative, multi-functional Engineers (Scrum masters, Engineers, and Architects) to enable delivery.
    Empower teams to automate demand driven scalable application deployments in test or production environments.

    Provide technical leadership and coaching to engineers on coding, quality and testing; developing skills and ensuring an environment of continuous engineering improvement through mentoring, feedback, and metrics.

    Building a culture of innovation, and development across teams, delivering dynamic software solutions, and inspiring change.
    Ongoing evolution of Amex merchant platforms to be innovative, adopting emerging technologies using modernized distributed architecture.
    Strong performance on portfolio metrics, including high availability, resiliency, performance and cost.

    Improve productivity, quality, and delivery velocity by introducing DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.

    University degree in computer science, engineering, or related field required, advanced degree preferred.
    Significant years demonstrated senior technical leadership experience leading highly sophisticated, ambitious, multi-functional technology software teams.

    Significant years of hands-on engineering and/or software development (of Java, Vert.x, Spring, REST, PostgreSQL, One data and distributed applications design).

    Proven years of large-scale capabilities product engineering experience with modern tools and delivery methods in a sophisticated environment (i.e., DevOps, CD/CI, Agile, etc.).

    Experience leading large scale Agile portfolio delivery and solution integration.

    Technical expertise related to the core components of the tech stack, as well as delivery optimization techniques in a 'total dev' continuous delivery environment.

    Knowledge of Merchant Ecosystems – Payments Submissions, and Merchant Data Characteristics platforms preferred.

    Ability to understand the overall picture of a product roadmap (1 – 3 years) and experienced in building real time/batch distributed applications in cloud Architecture, In Memory computing systems and event driven architecture.

    Deep functional knowledge of AXP organization and business processes to effectively influence software solutions.

    Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.

    Able to lead with an external view, adopt industry change to drive effectiveness into engineering and delivery processes, building bold solutions.

    Experience in building high quality and efficient Engineering teams with a strong engineering approach.

    Attract, retain, and develop the best engineering talent in the market; mentor, and cultivate technology leaders within the team.

    Minimum Qualifications We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.

    That means we prioritize their physical, financial, and mental health through each stage of life. Support for financial-well-being and retirement
    Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
    Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
    Generous paid parental leave policies (depending on your location)
    Free and confidential counseling support through our Healthy Minds program
    Career development and training opportunities
    Technology Primary Location
    Full-time Job Posting

    Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

    If you have a disability and would like to request an accommodation in order to apply for a position you may contactus by clicking here .

    Please indicate if you would prefer a response via email or phone.
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