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    Security Officer - London, United Kingdom - Ballymore Group

    Ballymore Group
    Ballymore Group London, United Kingdom

    6 days ago

    Default job background
    Full time
    Description
    Security Officer - Permanent, East London (E14)

    Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am)

    Rate:
    £12.73 Per hourDuties & ResponsibilitiesAlways maintain a safe environment for all people in the estate, including a constant security presence.

    • Meeting and greeting all residents, guests and clients around the estate.
    • Communicate with Concierge and assist with smooth running of the site.
    • Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
    • Communicate with control regularly and ensure there is a quick response to any incident.
    • To include building rounds & PES patrols of the site, in the daily tasks.
    • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
    • Maintain a safe environment for all people in the estate at all times.
    • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
    • As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.
    • Liaise with the Operations Manager where necessary and follow all given instructions.
    • Provide support and shift cover for Concierge functions when necessary.
    • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
    • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately.
    • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
    • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
    • Ensure that all firefighting apparatus is accounted for and maintained.
    • Correct reporting of any cleaning or maintenance issues around the Estate.
    • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV
    • Ensure compliance with Data Protection Act.
    • Monitor CCTV cameras pro-actively, to detect any security related incidents.
    • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller.
    • Report any system faults in a timely manner.
    • Only permit authorised personnel into FCC/Control Room, using log in/out form.
    Concierge (When Covering This Role)

    • Meeting and Greeting all residents, guests and clients.
    • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.
    • Correct reporting of any incidents or complaints.
    • Safekeeping of keys on behalf of residents and the estate.
    • Recording at all times the signing in and out of keys.
    • Report any accidents and record in the accident book as appropriate.
    • Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel.
    • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.
    • Ensure all relevant correspondence is forwarded without delay to the Manager's office.
    • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
    • Help to create a 'can do, will do, with pleasure' culture within all aspects of the Estates Team.
    • Assist with extra shifts where the business needs are requested within a reasonable timeframe.
    Skills, Experience & Qualifications

    • SIA Licence (Required)
    • Previous experience in a similar Security position (Desirable)
    • Good communication skills
    • Patience and the ability to remain clam in stressful situations.
    • Thinking and reasoning skills for dealing with emergencies.
    • Ability to work well with othersBallymore operates as an equal opportunities employer
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