- Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred.
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
- Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
- Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
- Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
- Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
- Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
- Demonstrates a working knowledge to operate all office equipment.
- Completion of high school, basic or vocational education equivalency preferred.
- Working knowledge of US cash handling procedures and foreign exchange required.
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Help Desk Manager
6 days ago
Tate Warrington, United KingdomA Facilities Management company based near Warrington is seeing a Help Desk Manager to join their growing team. · The role will be paying up to £35,000 plus a benefits package and will be working 5 days in the office. Once the team is settled and processes are streamlined there c ...
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Service Desk Manager
1 day ago
Recruitment Genius Chorley, United KingdomJoining as a Service Desk Manager, you will be responsible for all support based service requests, incidents and change requests as well as all service desk related communications with clients. Your responsibilities will include ticket management, work schedulemanagement and hand ...
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Service Desk Manager
1 week ago
Washington Frank Manchester, United KingdomThe client is a leading manufacturing company looking to expand its team with a Service Desk Manager. · Reporting to the Group Head of IT, you will be a key member of the Group IT team, responsible for the effective provision of IT services. This includes managing the prioritisat ...
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EA First Liverpool, United KingdomIT Service Desk Manager · - · Salary - £50,000 per annum plus Bonus · Location – Liverpool (Hybrid working) · - · EA First are currently working with a global FTSE 100 client who are looking for their next service desk leader following a retirement within the team. This vacancy ...
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Help Desk Manager
22 hours ago
Homes England Liverpool, United KingdomManager - 1st Line of Defence Risk Support · S1322 Manager, Delivery Control Performance Job Description v2.Manager - 1st Line of Defence Risk Support · Secondment opportunity / Fixed Term Contract until 28/02/2025 · We are looking for an enthusiastic individual, committed to d ...
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Service Desk Manager- Hybrid
1 week ago
ITECCO Manchester, United Kingdom**Service Desk Manager · - Greater Manchester · - £45k (DOE) · - Hybrid working Available.** · **Salary · - Up to £45k** · **Location · - Stretford, Greater Manchester** · An amazing opportunity has arisen to work as a Service Desk Manager for one of our market-leading, multi-mil ...
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Information Technology Help Desk Manager
5 hours ago
spiralsolutions Liverpool, United KingdomJob Description · I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leader to join the organisation. · You will be responsible for the day-to-day running of a busy IT Service Desk who tak ...
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Service Desk Team Leader, Legal
1 week ago
Langley James IT Recruitment Merseyside, United KingdomService Desk Team Leader is required by one of the UK's leading providers in insurance and legal services to support the Service Desk Manager in mentoring a team of up to 10 people along with supporting day to day BAU for the internal legal and insurance software. This is an exce ...
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1st Line Service Desk
1 day ago
Matt Burton Liverpool, United KingdomMBA are proud to partner one of Liverpool's most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis. · As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and i ...
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1st Line Service Desk
1 week ago
Matt Burton Associates Liverpool, United KingdomMBA are proud to partner one of Liverpool's most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis. · As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and i ...
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Principal Technical Consultant
6 days ago
Trapeze Group Limited Liverpool, United KingdomJob Summary: · We are looking for an enthusiastic Principal Technical Consultant with great fault finding skills and a can do attitude. The engineer will have excellent communication skills and be able to work on their own and well in a team. The engineer will act as the technica ...
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Support Desk Representative
1 day ago
Rathbones Liverpool, United KingdomA rewarding place to work. At Rathbones, We invest in everyone's tomorrow - that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. ...
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Service Desk Administrator
1 week ago
Carpenters Liverpool, United Kingdom**Location**: · **Birkenhead & Liverpool**: · REFERENCE: · CLOSING DATE: 3/10/2023 12:00:00 AM · **Salary: £ £22,000** · **Job Purpose**: · The role involves providing on-site and ticket management, high quality customer-focused support, training and mentoring, within a busy Ser ...
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Technical Lead
1 week ago
White Horse Employment Liverpool, United KingdomJOB TITLE:Principal Technical Consultant LOCATION:Liverpool SALARY & BENEFITS:Circa £36k HOURS:37.5 · White Horse Employment are supporting a leading software company based in Liverpool strengthen their technical support function. · We are looking for a principal technical consul ...
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Operations Support Desk
1 week ago
Page Personnel Liverpool, United KingdomOperations Support Desk Administrator · - Exciting Opportunity · **About Our Client**: · This reputable business has over 100 year's experience in being market leaders in what they do If you are looking to work in a fast-paced, high-flying and exciting environment then look no fu ...
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Fm Help-desk Administrator
1 week ago
PPM Recruitment Liverpool, United KingdomSBHELFMSPTLIVPPMM · Liverpool, Merseyside · Up to £27000 per annum · Full-time, Permanent · ASAP · **Help-Desk/FM Contract Support** · My client is a leading provider of tailored and bespoke mechanical & electrical building services engineering maintenance providing a wide range ...
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Operations Support Desk Administrator
1 week ago
Page Personnel - UK Liverpool, United KingdomOperations Support Desk Administrator · - Exciting Opportunity · **About Our Client**: · This reputable business has over 100 year's experience in being market leaders in what they do If you are looking to work in a fast-paced, high-flying and exciting environment then look no fu ...
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Hotel Clean Team
6 days ago
Lock & Key Liverpool, United KingdomLock and Key Hotel is a 26 bedroom Georgian Hotel searching for Clean Team members to join our wonderful team. · Would prefer someone with 1 year + cleaning experience in a hotel or an air bnb environment. · Our hotel is open 24 hours 7 days a week, we care dearly for our team, a ...
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2nd Line IT Support Desk Analyst
6 days ago
Clear IT Recruitment Limited Liverpool, United Kingdom**Our client is seeking a 2nd Line IT support Desk Analyst to work across multiple sites from Liverpool to Manchester.** · **Key Tasks and Responsibilities**: · - Provide support to Trust technical infrastructure and end user computing, including strong technical support and cust ...
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Liverpool Heart and Chest Hospital NHS Foundation Trust Liverpool, United KingdomWe are looking to recruit an Apprentice Research Receptionist/ Administrator in the Research & Innovation department at Liverpool Heart and Chest Hospital to manage the reception desk and provide administrative and clerical support to our busy research team. This is an exciting o ...
Assistant Front Desk Manager - Liverpool, United Kingdom - Royal Caribbean Group
Description
The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
QUALIFICATION: