- Embody Sephora Attitude and set an example for the team.
- Coach and train the team to meet commercial and operational KPIs.
- Energize and motivate the team through effective floor management to provide an addictive experience for clients.
- Support the floor manager as an active co-lead.
- Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
- Inspire the team to use digital tools for delivering customized service.
- Work with the Services Supervisor to maximize client satisfaction through beauty services.
- Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
- Lead Category Managers to create a positive and energetic shopping experience to achieve commercial KPIs.
- Support the Store Director in analyzing results and proposing action plans to enhance client experience and drive related KPIs.
- Maintain and enforce quality customer service and resolve customer service complaints.
- Reinforce sales policies and techniques established at Sephora University with the team.
- Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
- Analyze sales results and propose action plans to achieve set targets.
- Share achievements by hour with colleagues and actively animate the floor.
- Create internal competitions to motivate the team and boost achievements.
- Apply policies and procedures regarding products, shelving plans, testers, prices, and merchandising.
- Monitor stock availability and report low stock to the Operations Manager.
- Work with the Operations Manager to ensure visual merchandising and quality standards are met.
- Validate podium orders proposed by the Operations Manager and monitor daily performance.
- Align with Category Departments on shelving plans, novelties, brand relocations, and grid changes.
- Provide support to the Store Director with knowledge of market conditions, competition, and client needs.
- Analyze relevant KPIs and propose action plans for improvement.
- Develop short- and long-term strategies to drive sales.
- Manage business KPIs and team selling behavior.
- Provide product recommendations and feedback to the head office and category managers.
- Plan and oversee in-store promotional events or displays.
- Motivate and develop Category Managers and store team through daily coaching and observations.
- Ensure team members use the E-learning tool and monitor training frequency.
- Perform monthly assessments to ensure an addictive beauty experience.
- Leadership & Team Management: Experience in demonstrating leadership skills and the ability to effectively manage a team. Should be able to motivate the team, and develop the team members through coaching and training.
- Customer Satisfaction & Experience: Previous experience having a strong focus on ensuring customer satisfaction and enhancing the customer experience. Able to analyze overall satisfaction using suitable tools.
- Sales & Commercial KPIs: Experience in driving sales and achieving commercial KPIs. Able to lead Category Managers to create a positive shopping experience, reinforce sales techniques, and analyze sales results to propose action plans.
- Operations & Store Standards: Knowledge and experience in store operations and maintaining high-quality standards. Familiar with policies and procedures related to products, merchandising, cleanliness, and stock availability.
- Business Acumen: Possess strong business acumen and market knowledge. Able to analyze relevant KPIs, propose strategies to drive sales, and provide insights on market conditions, competition, and client needs.
- People Management and Development: Ability to motivate and develop their team members. Able to effectively communicate the business strategy, provide coaching and feedback, and identify and develop talent within the team. Oversee performance assessments, facilitate team meetings, and manage leave requests
- The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
- The learning. We invest in training and developing our teams, and you will continue evolving and building your skills.
- The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
-
TUI Newcastle Upon Tyne, United KingdomOur TUI Airport Operations Team is an integral part of our business. They're a friendly face, and someone who our customers can depend upon when faced with uncertainty on the day of travel at UK airports. · There maybe a requirement to work at various UK airports due to the opera ...
-
Customer Experience Manager
2 weeks ago
Central Employment Agency (North East) Limited Cramlington, United Kingdom Full timeCentral Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. · They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team. · Customer Experience Manager jo ...
-
Customer Experience Manager
5 days ago
Mayborn Group Limited Newcastle upon Tyne, United KingdomJob Description An exciting opportunity has arisen for a Global DTC Customer Experience Manager to help shape and deliver the digital growth agenda within a dynamic Global organisation for a 12 month fixed term contract · Within Mayborn we have a clear ambition to step change our ...
-
Customer Experience Manager
2 weeks ago
SEPHORA NEWCASTLE UPON TYNE, United Kingdom Full timeAt Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the w ...
-
Customer Experience Manager
5 days ago
Mayborn Group Limited Newcastle upon Tyne, United KingdomAn exciting opportunity has arisen for a Global DTC Customer Experience Manager to help shape and deliver the digital growth agenda within a dynamic Global organisation for a 12 month fixed term contract · Within Mayborn we have a clear ambition to step change our digital deliver ...
-
Customer Experience Manager
1 week ago
Sephora Newcastle upon Tyne, United KingdomDate: May 25, 2024 Location: Newcastle, GB · At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world brin ...
-
Customer Experience Manager
3 weeks ago
Sephora Newcastle upon Tyne, United KingdomDate: Apr 26, 2024 Location: Newcastle, GB · At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world brin ...
-
Global DTC Customer Experience Manager
5 days ago
Mayborn Group Limited newcastle-upon-tyne, tyne and wear, United KingdomJob DescriptionAn exciting opportunity has arisen for a Global DTC Customer Experience Manager to help shape and deliver the digital growth agenda within a dynamic Global organisation for a 12 month fixed term contract · Within Mayborn we have a clear ambition to step change our ...
-
Global DTC Customer Experience Manager
22 hours ago
Mayborn Group Limited newcastle-upon-tyne, tyne and wear, United KingdomAn exciting opportunity has arisen for a Global DTC Customer Experience Manager to help shape and deliver the digital growth agenda within a dynamic Global organisation for a 12 month fixed term contract · Within Mayborn we have a clear ambition to step change our digital deliver ...
-
Holiday Inn Birmingham City Centre Newcastle upon Tyne, United Kingdom Full timeConference & Banqueting Manager (Work Experience) · At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with f ...
-
Holiday Inn Birmingham City Centre Newcastle upon Tyne, United Kingdom Full timeFood & Beverage Manager (Work Experience) · At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family va ...
-
Repairs and Compliance Manager
2 weeks ago
Niyaa People Ltd Newcastle, United Kingdom Full timeWe are currently looking for a Compliance and Repairs Manager to join a charitable organisation in the Stoke area on a contract to permanent position. As the Compliance and Repairs Manager you will oversee the Repairs and Maintenance team, building management and compliance funct ...
-
Sales Engineer
2 weeks ago
Verto People Newcastle Upon Tyne, United Kingdom Full timeSales Engineer / Area Sales Manager / Business Development Manager required to join a market leading, global engineering manufacturer. · The successful Sales Engineer / Area Sales Manager / Business Development Manager will work remotely, covering North UK- M62 Corridor and above ...
-
Area Sales Manager
2 days ago
Verto People Newcastle Upon Tyne, United Kingdom Full timeArea Sales Manager / Sales Engineer / Business Development Manager required to join a leading manufacturer of Fluid Power products. · The successful Area Sales/ Sales Engineer / Business Development Manager will work remotely, covering various parts of the UK depending on their l ...
-
Site Manager
2 days ago
NJW Recruitment Ltd Newcastle Upon Tyne, United Kingdom Full timeOur client is a main contractor and have asked us to provide a site manager to manage the structural sub contractor onsite. The sub contractor a leading structural steelwork specialist who design, manufacture and construct a wide portfolio of commercial and domestic projects. · ...
-
Area Sales Manager
2 weeks ago
Verto People Newcastle Upon Tyne, United Kingdom Full timeSales Engineer / Area Sales Manager / Key Account Manager required to join a leading Hydraulics supplier. · The successful Sales Engineer / Area Sales Manager / Key Account Manager will cover the North East of the UK selling and managing key accounts within the Hydraulic sector v ...
-
Sales Manager
3 weeks ago
Bennett and Game Recruitment LTD Newcastle Upon Tyne, United Kingdom Full timeSales Manager required. My client is a long-standing manufacturer and supplier of Robotics and Control equipment based in the North East and is now looking to hire an experienced Sales Manager to take on a mix of Business Development and Account management activities. The ideal c ...
-
Area Sales Manager
2 weeks ago
Verto People Newcastle Upon Tyne, United Kingdom Full time· An Area Sales Manager / External Sales Engineer / Sales Engineer / Business Development Manager is required to join a leading manufacturer of sensors covering the Northeast of England. · The Area Sales Manager / External Sales Engineer / Sales Engineer / Business Development M ...
-
Area Operations Director Northumberland Tyne
2 weeks ago
24x7 Group Newcastle Upon Tyne, United Kingdom Full timeArea Operations Director – Northumberland Tyne & Wear · The Company · 24x7 Group is recognised as the leading provider of specialist education transport for children and young people, particularly those with special educational needs. · We have been in the transport sector for ma ...
-
Maintenance Coordinator
2 days ago
Cobalt Recruitment. Newcastle Upon Tyne, United Kingdom Full timeCobalt is working with one of the UK's most reputable student accommodation providers who, due to rapid growth year on year, are seeking a Maintenance Coordinator to join their team in Newcastle. · You will join this growing team and hit the ground running with assisting the Main ...
Customer Experience Manager - Newcastle upon Tyne, United Kingdom - SEPHORA
Description
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity The Customer Experience Manager is responsible for ensuring a positive and addictive experience for clients at Sephora. You will embody the Sephora attitude and set an example for the team, providing support in difficult situations and ensuring client satisfaction. You will also focus on coaching and training the team to meet commercial and operational KPIs and take on floor leadership responsibilities. And will analyze overall satisfaction using suitable tools and propose action plans to enhance the customer experience. What You'll Do