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Salford

    Clinical Case Manager - Salford, United Kingdom - Bupa

    Bupa
    Bupa Salford, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Description:

    Clinical Case Manager – Registered Oncology Nurse (Band 6 equivalent, RGN)

    Bupa Place, Salford Quays, M50 3SP or Angel Court London, EC2R 7HJ

    Permanent (Full-time and Part-time to be considered)

    37.5 hours per week (Mon – Fri only, no on-call)

    Salary up to £39,500 dependent on experience

    We make health happen:

    At Bupa, our UK Insurance clinical services are at an exciting time of growth and transformation, and we now have several amazing opportunities for both General and Mental Health Nurses to join our dynamic team of clinicians.

    We are the only UK insurance provider recognised by the CQC and as an employer, we are values led with a proud track record of an open and inclusive culture. We are committed to investing in our people and support our team to access development opportunities.

    You'll help us make health happen by:

  • Supporting our members ensuring that their treatment pathway is evidence based, in line with best practice and their Bupa policy.
  • Identify and support our most complex cases through liaison with both members and Bupa recognised providers.
  • Proactively guide customers and provide knowledgeable and efficient front-line service, including signposting our members to eligible services through their policy.
  • Respond professionally to telephone calls and other forms of communication from internal and external contacts, within designated time scales.
  • Be empowered to use your initiative to resolve queries using escalation processes as required.
  • Proactively support colleagues through sharing information and knowledge.
  • Use a range of systems available to you and ensure information is appropriately documented
  • Contribute to the good governance of the Clinical Services including accessing supervision and training.
  • Use high quality communication skills adapted to meet the needs of each interaction with members, providers, and other key stakeholders.

    • What you'll bring:

  • A Registered Nurse (NMC) with a minimum of 5 years post-graduate experience
  • Sound clinical reasoning skills, able to work independently, think analytically and use a problem-solving approach
  • Ability to work independently within scope of practice and role requirements
  • Professional role model in line with NMC code of practice
  • Ability to deal calmly and professionally in manging complex and challenging conversations
  • Resilience with an ability to work under pressure, at pace and manage competing priorities
  • Excellent communication skills, including both telephone and Letter/Email writing skills, and the ability to deal effectively with internal and external customers of all levels.

    • Why Bupa?

    We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

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