- Line management
- Customer Support
- System installation and training
- Shared customer demonstration space
- Training and mentoring
- Budgeting
- Reporting
- Quality and Regulatory
- 5+ years of experience in managing or team-leading in technical support and customer service
- Experience of scheduling a team of staff who undertake international travel
- Management of staff working remotely or hybrid
- Demonstrable ability to develop processes within a Quality Management System
- Knowledge of and ability to develop SLA, KPI and OKR
- Ability to understand technical detail at a high level for software and hardware
- Confident communicator to all levels of management and other teams
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Residential Delivery Manager
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Reed Property & Construction South East England, United KingdomWe are currently recruiting on behalf of a well-established Housing provider in the Southeast for an experienced Delivery Manager on a temporary contract for 6 months. · You will deliver multiple projects ranging from standard Section 106 schemes through to large multi-tenure Joi ...
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Small Works Manager
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Highfield Professional Solutions South East England, United Kingdom**Small Works Manager x 4** · **£42k+ car** · **Aldershot,Home Counties,Kent,** **London** · **The Company** · Our client is 1 year into their 7-year contract for the repairs, maintenance, void preparation, and substantial programme of projects to a housing stock of 27,000 across ...
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Lighting Project Coordinator
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Jam Management Consultancy Limited T/A JAM RECRUITMENT South East England, United Kingdom**Senior Project Management** (Leadership Position), IT, Telecoms, Technology · - Responsible for the effective and professional management of large global and national customer projects, interfacing directly with Sales, Engineering Services, Operations, Product and Finance. · Th ...
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Jam Management Consultancy Limited T/A JAM RECRUITMENT South East England, United KingdomDirector of Project Management (Leadership Position), IT, Telecoms, Technology · - Responsible for the effective and professional management of large global and national customer projects, interfacing directly with Sales, Engineering Services, Operations, Product and Finance. · * ...
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Director of Project Management
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Regulatory Strategy and Planning Manager
1 week ago
Page Group South East England, United KingdomRegulatory Strategy and Planning Manage · **Client Details** · Utilities business · **Description** · - Proactively seek to understand what our regulators and other stakeholders are trying to achieve and identify how this applies · - Translate a complex strategy development lands ...
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Head of Performance
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Penspen South East, United Kingdom**Job Title - **Head of Performance - Gas · **Location** - Hybrid / Remote from Penspen offices - Middlewich, Neath or UK Wide · **Salary** - Circa £70k plus Exceptional Flexible Benefits up £1475 + Car Allowance · Are you a critical thinker, analytical and a real influencer? Pen ...
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Buyer
1 week ago
BSV Recruitment Limited South East, United KingdomThe Job · The Company · This career role is based with established Mechanical and Electrical Building Services contractor. Our client has a fantastic history of taking Design & Build projects from concept of full design of Building Services - HVAC and Electrical Small power and L ...
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Building Services Cost Planner
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BSV Recruitment Limited South East, United KingdomThe Job · The Company · I have been approached by a well-established family run Main Contractor who are in the market for a Building Services Cost Planner (Mechanical or Electrical). · They have been established for over 110 years going from strength to strength. They are promine ...
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Project Manager
1 week ago
Jonothan Bosworth South East England, United Kingdom**Project Manager | London & Hertfordshire | up to £65,000** · **BASICS**: · **We are looking for Project Managers to be responsible for the delivery of strategic and enterprise-level technology solutions. In this role you will be driving a successful transition into enterprise-w ...
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Emerson Partners South East, United KingdomReporting to the MD, this is a varied role covering all aspects of Project Management delivery plus client and team leadership. LG246 ...
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Bid Writer
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Bid Solutions South East, United KingdomOur Client, a market leader in technology enabled care across Europe, is seeking an experienced Proposal Manager to co-ordinate, write, and produce the proposal response (RFI, PPQ, ITT, RFP etc.), working closely with the Business Development Team to submit winning proposals. · R ...
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Senior Wastewater Hydraulic Modeller
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Highfield Professional Solutions South East England, United Kingdom**Senior Wastewater Hydraulic Modeller - £ per day (outside IR35)** · **Job overview and requirements** · - Remote working available · - Office Location - Falmer, East Sussex · - experienced in the design, construction and operational stages · - 37 hours per week · - 12 month Con ...
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Client Insight Manager Cim
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Office Angels South East England, United KingdomA "Team Leader /Account Manager" is required for a specialist consultancy with offices based in Windsor and central London. The organisation has grown rapidly and currently represents over 50 multi-national businesses globally, with over 100 employees withlocations in London, Win ...
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Regulatory Project Manager
1 week ago
Page Group South East England, United KingdomRegulatory Project Manager · **Client Details** · Utilities business. · **Description** · I am recruiting for a Regulatory Project Manager with a utilities company in the home counties (hybrid working). The **Regulatory Project Manager** will manage the production of PR24 Busines ...
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Training Consultant
1 week ago
Specialist Financial Recruitment South East, United KingdomOur client is on a mission to disrupt financial planning and wealth management technology and become the leading FinTech provider within the industry. · Different in every respect, our client has developed market-leading, business-transforming, software that spans an advisory fir ...
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Quality Controller
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Anchor South East, United Kingdom**Job Title**: Quality Controller (Construction) · **Location**: Homebased with travel throughout the South of England · **Contract Type**: Permanent · **Hours: **37.5 hours per week · **Salary**: Up to £40,000 (plus car allowance £5,800) · **About the role** · Reporting to the L ...
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Senior Health and Risk Consultant
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Brighter People South East, United Kingdom**Home based - South East Area** · We are recruiting for a Senior Health & Risk Consultant to join a London team in an agile, home based role. The Senior Health & Risk Consultant will be primarily responsible for the retention and development of a portfolio of clients and providi ...
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Head of Operations
6 days ago
Macdonald & Company South East, United Kingdom**Location**: · **South East England** · **Salary**: · ** ** · **Job Type**: · **Permanent** · **Reference**: · **64962** · **Job Summary**: A Global Real Estate Consultancy firm are seeking a Head of Operations to provide an effective estates and operations service in accordance ...
Support Delivery Manager - South East, United Kingdom - SSC Recruitment Solutions Ltd
Description
We have an immediate opening for a Support Delivery Manager.The role is mid-level management and has line management responsibilities for a team and the focus of the role is overseeing the delivery of customer and internal support.
As an experienced manager, they ensure that the Support Leads are well-equipped in managing their teams' development.The role requires working closely with the Customer Success Manager and other managers in Sales and Support to develop Objectives and Key Results (OKR) which align with other departments and the company strategy.
They also work across this team to drive a roadmap of improvements for the support processes.Key Responsibilities
o Ensure that the Support Team are responding to calls and support cases against the SLA.
o Reviewing and signing off Installation Checklists
o Ensure that that Support Leads are mentoring their direct reports and considering crossover knowledge between VFX/VR and LFS/ENG
o Regularly review cost centre reports with the Finance Team
Required Skills, Knowledge and Expertise