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Lead User Experience Researcher
2 days ago
The Candidate Ltd Manchester, United Kingdom**Lead User Experience Researcher - £70,000 - Manchester (Hybrid Working) - Financial Service** · An award-winning tech platform in the financial services space who have spent the past 25 years honing their craft to become UK market leaders in their area are looking for a new Lea ...
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Customer Experience Manager
1 week ago
First Achieve Ltd Manchester, United Kingdom**Role**: Customer experience manager · **Hybrid:Manchester City Centre, 2 days a week** · **Salary**:£40k · How should you interact with a customer? What is the best form of communication? What is the best way to run a department focused on the Voice of the customer? · This e-co ...
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Customer Experience Manager
1 week ago
4Recruitment Services Manchester, United KingdomWe are currently looking for a Customer Experience Manager. You will be working in Manchester (M22). This is looking to start ASAP · Monday - Friday · 07:30am - 16:30pm · Temp Contract (4 weeks) · Pay rate - £30ph via umbrella · **Job Purpose** · To take overall responsibility fo ...
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Research Manager X2
15 hours ago
The Candidate Ltd Manchester, United Kingdom**Research Manager x2 - Hybrid Working (Stockport/ Leeds)/ Remote - £31,000 - Agency** · **Would you describe yourself as an all-round researcher? If you've had exposure to both qualitative and quantitative research across a variety of sectors, we have the role for you** · Our cl ...
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Research Fellow in Healthcare Management
1 day ago
The University of Manchester Manchester, United KingdomThe Health Management Group at Alliance Manchester Business School is recruiting a part-time Research Fellow post externally funded via the MSc in Healthcare Leadership, known also as the Anderson programmes, which are funded by the NHS Leadership Academy and the Apprenticeship L ...
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Research & Customer Experience Manager
1 week ago
SimpliSafe Manchester, United KingdomWhat You'll Do · This is an exciting opportunity to join a fast growing UK division of SimpliSafe Inc who are disrupting the Home Security business in the UK following on from great success in the US with over 3m people now secured by SimpliSafe. Established in the UK in April 20 ...
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Experience Designer- Researcher
1 week ago
Digital Gurus Manchester, United KingdomThis role will see you work with a well established design and research team to improves products that over a million customers use You will be based out of Manchester city centre offices with a hybrid model - 4 days in the office, 1 work from home. Proficient in both quantitativ ...
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Experience Designer- Researcher
3 days ago
Digital Gurus Manchester, United KingdomUser ResearcherUser Researcher | Quantitative | Qualitative | Recruitment | User Journey | Usability TestingRoleWe're looking for a User Researcher who will want to work with a tech for good business. This role will see you work with a well established design and research team to ...
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Experience Designer- Researcher
1 week ago
Digital Gurus Manchester, United KingdomUser Researcher User Researcher | Quantitative | Qualitative | Recruitment | User Journey | Usability TestingRoleWe're looking for a User Researcher who will want to work with a tech for good business. This role will see you work with a well established design and research team t ...
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Experience Designer- Researcher
1 day ago
MRJ Recruitment Greater Manchester, United KingdomIn line with continued business, and a 2024 growth plan that is well underway, the team is developing out its already successful UX functionality and need a proven UX Researcher to help push them forwards into the future. · #Manchester City Centre (must be based in the UK) · Col ...
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Factory International Manchester, United Kingdom**Closing date - 8 January 2023** · Department**:Audiences - Marketing** · Locations**:Manchester Office / Factory International** · Salary**:£30,000 - £35,000** · Employment type**:Full-time** · **Please note this is a fixed term contract until end December 2024.** · Want to be ...
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Experience manager
1 week ago
Building Careers UK Manchester, United Kingdom FreelanceA long established Regional Building Contractor are currently seeking a dedicated Aftercare Manager to join their team and oversee post-construction services. · The company deliver a wide range of new build and refurbishment projects for public and private sector clients from £5m ...
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Research Manager
5 days ago
Vypr Manchester, United KingdomJob Description · Job Title · Research Manager · Reports to · Head of Research · Location/work pattern · Hybrid working. Must travel to Manchester at least once a month. Ideally North-West based but experience more important · Salary · £40-£50k · What we do · Vypr is a Manche ...
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Research Manager
3 days ago
MetrixLab Manchester, United KingdomJob Description · About us: · MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges p ...
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Research Manager
6 days ago
MetrixLab Manchester, United KingdomAbout us: · MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to dri ...
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Research Manager
1 day ago
MetrixLab Manchester, United KingdomAbout us: · Considering making an application for this job Check all the details in this job description, and then click on Apply. · MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technol ...
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Research Manager
1 week ago
MetrixLab Manchester, United Kingdom Full timeAbout us:MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive ...
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Research Manager
3 days ago
Manchester Metropolitan University Manchester, United KingdomAre you looking to develop your career in research management? · Do you want to work collaboratively with academic colleagues to enable the success of impactful research and innovation projects? · Can you work with a network of colleagues across the institution to deliver and dev ...
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Research Manager
1 day ago
MetrixLab Manchester, United KingdomJob Description · About us: · MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges ...
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Manager - Colleague Experience
3 days ago
Mattinson Partnership Manchester, United KingdomWe are recruiting for a national multi-disciplinary consultancy who are looking for an Associate (or above) BIM Manager to join their award-winning Digital Engineering team. If successful you will be working on exciting projects for high-profile clients in sectors ranging from de ...
Customer Experience-Research Manager - Manchester, United Kingdom - SimpliSafe, Inc.
1 week ago
Description
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.
And we've created a culture here that cares just as deeply about the career you're building. Our customers love our service and our rapidly growing range of technology products. Helping us deliver on our mission of 'Every Home Secure'.So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
This is an exciting opportunity to join a fast growing UK division of SimpliSafe Inc who are disrupting the Home Security business in the UK following on from great success in the US with over 3m people now secured by SimpliSafe.
Established in the UK in April 2019, with office in Spinningfields, Manchester and warehouse in Trafford Park. This role is Research & Customer Experience Manager.Develop and implement comprehensive market research and customer experience plans covering brand health, creative testing, campaign impact, marketing mix, customer journey mapping and target audience segmentation and market sizing projects.
Manage all stages of quantitative and qualitative customer research projects to answer key business questions, including research proposals, questionnaire design and end to end delivery with our research partners plus analysis and reporting.
Manage our brand tracking research, proactively identifying opportunities and trends sharing with key stakeholders and the wider business.Manage our "recommendations" strategy including Trustpilot, maximising response, strategic use of TP assets, manage negative reviews and seek positive outcomes.
Collect and analyse customer feedback, market trends, and competitive intelligence to identify opportunities for improvement.Improve customer experience via customer journey mapping across all customer touchpoints (acquisition, onboarding, activation, plan management etc).
Measure the effectiveness of marketing programs and strategies.
Improve customer experience through effective management of key suppliers.
Lend your expertise to other areas of the business and support business wide projects as and when required.
Marketing/Business or related degree
Five years proven experience in market research from an in-house or agency background
Highly analytical, with proven track record of converting customer data into actionable insight and sound customer strategies
Excellent project management and communication skills
Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
Lift As We Climb - Investing in developing others and helping others around us succeed.If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-.
