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    Customer Care Coordinator - Chelmsford, United Kingdom - Parker Jones Group Ltd

    Parker Jones Group Ltd
    Parker Jones Group Ltd Chelmsford, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience.

    This is a great opportunity to join a great team who have a great reputation.

    Duties


    • Experience of working within a customer focused role.
    • Experience of working within the housing industry is essential.
    • Ability to generate professional correspondence unaided.
    • An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills.
    • Attention to detail.
    • A commitment to work as required to meet the needs of the business.
    • Good working knowledge of excel work and outlook.
    • Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.
    • Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations.
    • Ability to multitask and work under pressure.
    • Team player and supportive of colleagues.
    • First point of contact for all complaints and NHBC claims.
    • Co-ordinate the receipt and rectification of remedial work following legal completion/ handover.
    • Manage Customer Service operative's diary on a day-to-day basis.
    • Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer.
    • Produce accurate and timely job sheets for sub-contractors.
    • Chase sub-contractors as appropriate to ensure target dates are met.
    • Maintain accurate records of all actions via the IT systems in place.
    • Ensure all records are made available for a contra-charge process to be followed.
    If you are interested in this opportunity, please apply and I will be in touch to discuss
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