IT Functional Support Analyst - Newport, United Kingdom - Shared Services Connected Ltd

Shared Services Connected Ltd Newport, United Kingdom

Found in: Talent UK C2 - 4 days ago

Description

Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work

We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve user queries and support both clients and internal staff. The key functions of this role will involve incident management, rather than applying fixes and directing those queries to the correct supplier for resolution. All whilst delivering a first-class customer service, by providing advice and guidance.

This hybrid role will be based from home three days a week, with the team working out of our modern Newport offices every Tuesday and Wednesday. Therefore, all applicants will need to be based within a commutable distance from site.

What you'll be doing:

Investigating incidents and arranging for the relevant suppliers to provide fix

Maintaining user access and system configuration

Complete reports regards starters, movers and leavers and granting appropriate levels of access

Managing incidents via Service now

Delivering outstanding service levels to customers that creates trust and confidence

Effectively handling complaints with patience and providing reassurance

What you will bring:

Previous experience within a Service Desk or Application Support environment

Self-motivation to deliver a high-quality customer service in a professional manner

An adaptable communication style to build strong relationships with colleagues and clients

An ability to work to set policies and procedures, whilst delivering a timely service

Effective problem solving skills

Efficient organisational skills

It would be great if you had:

Information Technology based degree

ITIL

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type : Full-time, Permanent
Location : Newport
Security Clearance Level : NPPV2
Internal Recruiter : Mark
Salary : £25750
Benefits : 25 days annual leave with the choice to buy additional days, life assurance, 6% pension, and 3% flex cash fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements.

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