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Remedy Support Analyst
1 week ago
Walsh Employment Cardiff, United KingdomVoted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are lookingfor an Remedy Support ...
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Voice Support Analyst
3 days ago
Identify Solutions Cardiff, United KingdomVoice Support Analyst · Cardiff / Hybrid · £32,000p/a · Looking for that next step in your career? · **What you'll be doing**: · - Monitoring and react to key infrastructure alarms, metrics, or security events · - Owning & managing tickets, ensuring queries are dealt with effecti ...
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Application Support Analyst
3 days ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application Support analyst · **Contract** · 6 months+ · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate negotiable · **Description** · If you thrive in environments where the challenges are ever evolving and you enjoy the opportunity to really ...
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Application Support Analyst Dynamics 365
2 days ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application support Analyst (Dynamics 365) · **Contract** · 3 months (possibility of ext.) · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate £200p/day+ (via umbrella) · **Description** · Your expertise and knowledge will be invaluable as you sup ...
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IT Support Analyst
1 week ago
Nigel Frank International Weston-super-Mare, United Kingdom**IT Support Analyst - Clevedon - £35,000** · Our client who is based in Clevedon area is currently looking for an ambitious and driven Suppport Analyst with proven commercial experience in MS Office 365. As a IT Support Analyst you'll be providing technical training to end users ...
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Infrastructure Support Analyst
5 days ago
Sopra Steria Coedkernew, United Kingdom**Are you a recent graduate in Computer Science, or Cyber Security?** · The role of the Infrastructure Monitoring Engineer is to monitor and manage the client infrastructure estate and services using the suites of monitoring and maintenance tools currently deployed across the cli ...
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IT Support Analyst
1 week ago
Nigel Frank International Clevedon, United Kingdom**Microsoft 365 - Support - Hybrid - Clevedon - £35K** · Hi All, I am actively recruiting on behalf of a global manufacturing organisation, that specialise in water management system and tools. They are currently looking for an IT Support Analyst, that will join their team. · **W ...
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IT Support Analyst
1 week ago
Sanderson Bristol, United Kingdom**IT Support Analyst -2nd line** · **Hybrid role - North Bristol** · **Salary - £26000-£30000** · An exciting opportunity to fast growing company as an IT Support Analyst - 2nd line. As a 2nd Line IT Support Analyst, you will have the chance to join an IT Service Delivery Team in ...
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IT Support Analyst
1 week ago
Franklin Fitch Bristol, United KingdomIT Support Analyst | Bristol | Hybrid Working · - Are you feeling stagnant in your current role?_ · - Are you looking for a company that truly cares about employee well-being?_ · - Do you want to keep progressing in your IT career?_ · We are currently seeking an experienced IT Su ...
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IT Support Analyst
3 days ago
Sopra Steria Bristol, United KingdomWe are looking for an IT Support Analyst to join a well-established team, working alongside the IT Consultant involved with multiple projects as well as providing IT support for various Aerospace PLM systems, · This is a varied and challenging role, that will provide hands-on tra ...
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IT Support Analyst
1 week ago
Fusion People Ltd Bristol, United KingdomIT Support Engineer · Location: Mangotsfield, Bristol · **Salary**: £25,000 - £27, % pension contributions + excellent company benefits · Permanent vacancy, full time · Role purpose: · The core purpose of this role is to deliver onsite IT assistance to our client, this includes t ...
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IT Support Analyst
18 hours ago
Investigo City, United KingdomIT Support Analyst - Entry Level/Junior Position - Derby · Fantastic opportunity for someone looking for their first opportunity in IT Support · Salary up to 25k plus excellent benefits · The role will be on-site near Derby, your own transport is required for this role (limited p ...
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Application Support Analyst
1 week ago
Netwirking Ltd Bristol, United Kingdom**£35,000-£55,000 per year** · **Monday-Friday** · **9am-5pm** · **Hybrid Working** · Netwirking Recruitment are working with a multinational firm who are looking for an experienced Application Support Analyst to join their team in Bristol. · The firm offer great work life balanc ...
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Applications Support Analyst
2 days ago
Nigel Frank International Cheddar, United Kingdom**Applications Support Analyst** · This role is office-based in either North Wales or Somerset · **What's on offer** · - Base salary up to £30,000 · - Employee perks including free gym access, cycle-to-work scheme, holiday cash-in, 100% work attendance bonus · - Training and care ...
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Sales Support Analyst
3 days ago
Utility People Bristol, United Kingdom**Ref: 14217** · **Role: Sales Support Analyst** · **Location: Bristol (2 days in the office 3 from home)** · **Salary: up to £24k DOE (35hours per week Mon Fri)** · **Summary**: · **Key responsibilities**: · - Provide proactive assistance and support to the sales team. · - Manag ...
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Technical Support Analyst
1 week ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, a ...
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Technical Support Analyst
1 week ago
LexisNexis Risk Solutions Cardiff, United KingdomJob Description · About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operationa ...
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Technical Support Analyst
2 days ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
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Technical Support Analyst
2 days ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
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Technical Support Analyst
1 week ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
IT Support Analyst - City, United Kingdom - Ansaldo Nuclear Limited
Description
Ansaldo Nuclear Ltd is an inclusive employer, and we actively encourage people from all backgrounds to apply. However, due to the nature of our business, many of our roles and customers require security clearance.
Therefore, your current or any previous nationality and/or your place of birth may limit the roles you can carry out for us.
For the below position, you must be a UK national or have been a resident in the UK for a minimum of five years and must meet the eligibility to gain Security Clearance. Further information on the eligibility criteria for Security Clearance on the United Kingdom Security Vetting website.
IT Support Analyst - Role Purpose
This is a fantastic opportunity for an IT Support Analyst. Working with the latest technologies, we offer the opportunity for the successful candidate to grow within a supportive and dynamic organisation that is set for growth and success.
The ideal candidate should have a wide and varied skillset, be self-motivated, willing to learn, hardworking and efficient with excellent attention to detail. The IT team provide a service that is critical for the smooth and efficient operation of the business on a day to day basis, by providing support for all IT systems and services for all UK staff, spread currently over two sites (Wolverhampton and Risley). The IT support analyst will be the first point of contact for any IT related queries, as the face of IT to the business, professionalism and attention to detail are key skills for the role.
Key Activities/Decision Areas
Act as the first-line of support for all IT issues and queries
Maintain the knowledge, experience and expertise in order to ensure excellent customer service
Capable of troubleshooting the full spectrum of IT problems covering software, hardware, mobile devices, laptops, desktops, printers and networks.
Managing IT support requests ensuring each is responded to timely and correctly.
Setting up network users, user environments, e-mail accounts, directories, and security.
Setting up and maintaining basic network operations, including setup of laptops/PC s, mobile phones and other IT equipment.
Troubleshooting and correcting hardware/ software computer and network problems.
Installing, testing and upgrading necessary software.
Ensuring all daily tasks including backups complete successfully.
Ensuring the smooth operation of business-critical services.
Ensure that starters and leavers are processed effectively.
Is responsible for maintaining secure user access to all our key systems and information assets.
Essential role related knowledge, qualifications and experience
Excellent analytical and problem-solving skills
Good communications skills - written and verbal
Knowledge of ticketing systems
Basic understanding of cybersecurity
Excellent troubleshooting skills
Extensive application support experience with Office 2016/365, MS Teams, CAD systems
Working knowledge of network and PC operating systems, Windows 10, Windows Server 19/22
Imaging and deployment technologies, Heimdal, WSUS, MDT, PDQ
Working knowledge of Active Directory
Microsoft 365 admin exposure
Desirable: Microsoft Endpoint Manager(InTune)/MDM exposure
Desirable: Knowledge of VMware ESXi
Desirable: VMWare Horizon experience or other VDI platform
PLEASE NOTE: Required full UK driving license as occasional travel to satellite offices may be required. A pool car will be made available. On occasion out of hours overtime may be required in order to complete maintenance or other IT projects.
Salary and Benefits
Salary negotiable
25 days annual leave plus bank holidays
Annual leave buy and sell
Death in Service - 3x salary
Scottish Widows Pension
Sickness Benefit (after successful completion of probationary period)
Employee Assistance Programme
Da Vinci employee portal that offers discounts, offers, and employee assistance programme
IT Support Analyst professionals in Cardiff
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Sindhuja Iyengar
Business Analyst
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Netra Phatak
data analyst