- Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat).
- Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA.
- Working closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided.
- Developing detailed technical and process documentation
- Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME)
- Identifying process/procedure improvements. Monitoring systems performance and reporting on any potential capacity issues
- Demonstrate customer service skills and a passion for developing and maintaining relationships
- Show understanding of software monitoring tools
- Demonstrate good communication skills, both written and verbal
- Be self-motivated and diligent with excellent problem-solving skills
- Experience within the Regulated Services industry
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IT Support Analyst
4 days ago
Identify Solutions Cardiff, United KingdomIT Support Analyst · Cardiff - Hybrid working · Up to £27,900 per annum + benefits · Want to work for a value-led business that uses cutting-edge technology that allows retailers to give customers to freedom to purchase how, when and where they want? · If so, you may be intereste ...
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Support Analyst
1 week ago
Identify Solutions Cardiff, United KingdomWant to work for a value-led business that uses cutting-edge technology that allows retailers to give customers to freedom to purchase how, when and where they want? · If so, you may be interested in an opportunity for a Support Analyst responsible for supporting the businesses I ...
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Remedy Support Analyst
3 weeks ago
Walsh Employment Cardiff, United KingdomVoted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are lookingfor an Remedy Support ...
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Application Support Analyst
2 weeks ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application Support analyst · **Contract** · 6 months+ · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate negotiable · **Description** · If you thrive in environments where the challenges are ever evolving and you enjoy the opportunity to really ...
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Voice Support Analyst
2 weeks ago
Identify Solutions Cardiff, United KingdomVoice Support Analyst · Cardiff / Hybrid · £32,000p/a · Looking for that next step in your career? · **What you'll be doing**: · - Monitoring and react to key infrastructure alarms, metrics, or security events · - Owning & managing tickets, ensuring queries are dealt with effecti ...
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Support Desk Analyst
19 hours ago
recruit121 Cardiff, United KingdomThis is a unique opportunity for a Support Desk Analyst to join a fast-growing global telecommunications and digital transformation organisation based in Cardiff. · My client has more than doubled in the last 18 months and is continuing on the same trajectory. This is an amazing ...
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1st Line IT Support Analyst
1 week ago
Circle Recruitment Cardiff, United Kingdom1st Line IT Support Analyst/Service Desk Analyst with 12+ months of experience in an IT helpdesk or support role, and strong Office 365 & Windows 10 skills, is required by a leading firm in central Cardiff. · This role will require you to use your technical expertise to resolve 1 ...
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1st Line Support Analyst
2 days ago
Adria Solutions Ltd Cardiff, United Kingdom1st Line Support Analyst - £29K · Our client based in South Wales is currently looking for a 1st Line Support Analyst. You will be providing technical support to end-users who need assistance with their computer hardware or software. You will be the initial port of call for provi ...
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Application Support Analyst Dynamics 365
2 weeks ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application support Analyst (Dynamics 365) · **Contract** · 3 months (possibility of ext.) · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate £200p/day+ (via umbrella) · **Description** · Your expertise and knowledge will be invaluable as you sup ...
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Service Desk Support Analyst 1st
3 days ago
Additional Resources Ltd Cardiff, United Kingdom**Service Desk Support Analyst 1st & 2nd Line - Windows AD, Exchange, Office, Win 7/10** · **Location: Cardiff (CF3)** · **Salary: £24,407.00per annum** · **Job Type: Permanent** · **Keywords**: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD ...
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IT Support Analyst
3 weeks ago
Nigel Frank International Weston-super-Mare, United Kingdom**IT Support Analyst - Clevedon - £35,000** · Our client who is based in Clevedon area is currently looking for an ambitious and driven Suppport Analyst with proven commercial experience in MS Office 365. As a IT Support Analyst you'll be providing technical training to end users ...
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IT Support Analyst
3 weeks ago
Sanderson Bristol, United Kingdom**IT Support Analyst -2nd line** · **Hybrid role - North Bristol** · **Salary - £26000-£30000** · An exciting opportunity to fast growing company as an IT Support Analyst - 2nd line. As a 2nd Line IT Support Analyst, you will have the chance to join an IT Service Delivery Team in ...
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Infrastructure Support Analyst
2 weeks ago
Sopra Steria Coedkernew, United Kingdom**Are you a recent graduate in Computer Science, or Cyber Security?** · The role of the Infrastructure Monitoring Engineer is to monitor and manage the client infrastructure estate and services using the suites of monitoring and maintenance tools currently deployed across the cli ...
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IT Support Analyst
3 weeks ago
Nigel Frank International Clevedon, United Kingdom**Microsoft 365 - Support - Hybrid - Clevedon - £35K** · Hi All, I am actively recruiting on behalf of a global manufacturing organisation, that specialise in water management system and tools. They are currently looking for an IT Support Analyst, that will join their team. · **W ...
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IT Support Analyst
3 weeks ago
Franklin Fitch Bristol, United KingdomIT Support Analyst | Bristol | Hybrid Working · - Are you feeling stagnant in your current role?_ · - Are you looking for a company that truly cares about employee well-being?_ · - Do you want to keep progressing in your IT career?_ · We are currently seeking an experienced IT Su ...
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IT Support Analyst
2 weeks ago
Sopra Steria Bristol, United KingdomWe are looking for an IT Support Analyst to join a well-established team, working alongside the IT Consultant involved with multiple projects as well as providing IT support for various Aerospace PLM systems, · This is a varied and challenging role, that will provide hands-on tra ...
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IT Support Analyst
1 week ago
Fusion People Ltd Bristol, United KingdomIT Support Engineer · Location: Mangotsfield, Bristol · **Salary**: £25,000 - £28, % pension contributions + excellent company benefits · Permanent vacancy, full time · Role purpose: · The core purpose of this role is to deliver onsite IT assistance to our client, this includes t ...
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IT Support Analyst
3 weeks ago
Fusion People Ltd Bristol, United KingdomIT Support Engineer · Location: Mangotsfield, Bristol · **Salary**: £25,000 - £27, % pension contributions + excellent company benefits · Permanent vacancy, full time · Role purpose: · The core purpose of this role is to deliver onsite IT assistance to our client, this includes t ...
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IT Support Analyst
1 week ago
H&R Talent Cardiff, United KingdomAn established Wholesale Building Materials company based in Cardiff is looking for an IT Support Analyst to join their IT team that will be responsible for providing hands-on support to both local and global projects. The ideal candidate will be supporting multiple locations and ...
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IT Support Analyst
2 weeks ago
Investigo City, United KingdomIT Support Analyst - Entry Level/Junior Position - Derby · Fantastic opportunity for someone looking for their first opportunity in IT Support · Salary up to 25k plus excellent benefits · The role will be on-site near Derby, your own transport is required for this role (limited p ...
Technical Support Analyst - Cardiff, United Kingdom - LexisNexis Risk Solutions
Description
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.About our Team: The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those time frames. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.
About the Role: You will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff.
Responsibilities
Requirements
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