- Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat).
- Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA.
- Working closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided.
- Developing detailed technical and process documentation
- Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME)
- Identifying process/procedure improvements. Monitoring systems performance and reporting on any potential capacity issues
- Demonstrate customer service skills and a passion for developing and maintaining relationships
- Show understanding of software monitoring tools
- Demonstrate good communication skills, both written and verbal
- Be self-motivated and diligent with excellent problem-solving skills
- Experience within the Regulated Services industry
-
Remedy Support Analyst
1 week ago
Walsh Employment Cardiff, United KingdomVoted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are lookingfor an Remedy Support ...
-
Application Support Analyst
2 days ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application Support analyst · **Contract** · 6 months+ · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate negotiable · **Description** · If you thrive in environments where the challenges are ever evolving and you enjoy the opportunity to really ...
-
Voice Support Analyst
2 days ago
Identify Solutions Cardiff, United KingdomVoice Support Analyst · Cardiff / Hybrid · £32,000p/a · Looking for that next step in your career? · **What you'll be doing**: · - Monitoring and react to key infrastructure alarms, metrics, or security events · - Owning & managing tickets, ensuring queries are dealt with effecti ...
-
Application Support Analyst Dynamics 365
23 hours ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application support Analyst (Dynamics 365) · **Contract** · 3 months (possibility of ext.) · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate £200p/day+ (via umbrella) · **Description** · Your expertise and knowledge will be invaluable as you sup ...
-
IT Support Analyst
1 week ago
Nigel Frank International Weston-super-Mare, United Kingdom**IT Support Analyst - Clevedon - £35,000** · Our client who is based in Clevedon area is currently looking for an ambitious and driven Suppport Analyst with proven commercial experience in MS Office 365. As a IT Support Analyst you'll be providing technical training to end users ...
-
IT Support Analyst
1 week ago
Sanderson Bristol, United Kingdom**IT Support Analyst -2nd line** · **Hybrid role - North Bristol** · **Salary - £26000-£30000** · An exciting opportunity to fast growing company as an IT Support Analyst - 2nd line. As a 2nd Line IT Support Analyst, you will have the chance to join an IT Service Delivery Team in ...
-
Infrastructure Support Analyst
4 days ago
Sopra Steria Coedkernew, United Kingdom**Are you a recent graduate in Computer Science, or Cyber Security?** · The role of the Infrastructure Monitoring Engineer is to monitor and manage the client infrastructure estate and services using the suites of monitoring and maintenance tools currently deployed across the cli ...
-
IT Support Analyst
1 week ago
Nigel Frank International Clevedon, United Kingdom**Microsoft 365 - Support - Hybrid - Clevedon - £35K** · Hi All, I am actively recruiting on behalf of a global manufacturing organisation, that specialise in water management system and tools. They are currently looking for an IT Support Analyst, that will join their team. · **W ...
-
IT Support Analyst
1 week ago
Franklin Fitch Bristol, United KingdomIT Support Analyst | Bristol | Hybrid Working · - Are you feeling stagnant in your current role?_ · - Are you looking for a company that truly cares about employee well-being?_ · - Do you want to keep progressing in your IT career?_ · We are currently seeking an experienced IT Su ...
-
IT Support Analyst
2 days ago
Sopra Steria Bristol, United KingdomWe are looking for an IT Support Analyst to join a well-established team, working alongside the IT Consultant involved with multiple projects as well as providing IT support for various Aerospace PLM systems, · This is a varied and challenging role, that will provide hands-on tra ...
-
IT Support Analyst
1 week ago
Fusion People Ltd Bristol, United KingdomIT Support Engineer · Location: Mangotsfield, Bristol · **Salary**: £25,000 - £27, % pension contributions + excellent company benefits · Permanent vacancy, full time · Role purpose: · The core purpose of this role is to deliver onsite IT assistance to our client, this includes t ...
-
IT Support Analyst
4 days ago
Ansaldo Nuclear Limited City, United KingdomAnsaldo Nuclear Ltd is an inclusive employer, and we actively encourage people from all backgrounds to apply. However, due to the nature of our business, many of our roles and customers require security clearance. · Therefore, your current or any previous nationality and/or your ...
-
IT Infrastructure Support Analyst
3 days ago
Exalto Consulting ltd Bristol, United Kingdom Full timeIT Infrastructure Support Analyst - up to £37K - Central Bristol · Exalto Consulting are currently recruiting for a permanent IT Infrastructure Support Analyst for a key client in Central Bristol. · You will be responsible for the whole IT support/estate for the Bristol office. ...
-
Application Support Analyst
1 week ago
Netwirking Ltd Bristol, United Kingdom**£35,000-£55,000 per year** · **Monday-Friday** · **9am-5pm** · **Hybrid Working** · Netwirking Recruitment are working with a multinational firm who are looking for an experienced Application Support Analyst to join their team in Bristol. · The firm offer great work life balanc ...
-
Applications Support Analyst
23 hours ago
Nigel Frank International Cheddar, United Kingdom**Applications Support Analyst** · This role is office-based in either North Wales or Somerset · **What's on offer** · - Base salary up to £30,000 · - Employee perks including free gym access, cycle-to-work scheme, holiday cash-in, 100% work attendance bonus · - Training and care ...
-
Sales Support Analyst
2 days ago
Utility People Bristol, United Kingdom**Ref: 14217** · **Role: Sales Support Analyst** · **Location: Bristol (2 days in the office 3 from home)** · **Salary: up to £24k DOE (35hours per week Mon Fri)** · **Summary**: · **Key responsibilities**: · - Provide proactive assistance and support to the sales team. · - Manag ...
-
Technical Support Analyst
1 week ago
LexisNexis Risk Solutions Cardiff, United KingdomJob Description · About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operationa ...
-
Technical Support Analyst
1 day ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
-
Technical Support Analyst
1 day ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
-
Technical Support Analyst
1 week ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
Technical Support Analyst - Cardiff, United Kingdom - LexisNexis Risk Solutions
Description
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
About our Team: The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those time frames. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.
About the Role: You will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff.
Responsibilities
Requirements
Technical Support Analyst professionals in Cardiff
-
Imane El Fadili
interested in interior design internship
-
Ludovic Dachet
Software Development Manager
-
Sindhuja Iyengar
Business Analyst
-
George Okwori
Business Analyst
-
Jake Watkin
Finance Administrator
-
Netra Phatak
data analyst