- Taking ownership and managing tickets through resolution or escalation
- Provide technical support to end users.
- Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's.
- Be a point of escalation for first line support calls.
- Have a high level of technical ability which you are happy to share within a team framework.
- Have a high level of professional responsibility.
- Maintain a professional demeanour.
- Microsoft Exchange
- Active Directory
- Cloud (Azure, AWS or Google cloud)
- SCCM
- Office 365
- Mobile Device Management
- Intune
- Windows Servers (full range)
- Server Virtualisation (HyperV / VMWare)
- Local Area Networking
- Symantec Products
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Citrix ( XenApp/XenDesktop)
- 35, ,000 Basic Salary
- + Bonus
- + Excellent Benefits Package
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Remedy Support Analyst
1 week ago
Walsh Employment Cardiff, United KingdomVoted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are lookingfor an Remedy Support ...
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Application Support Analyst
3 days ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application Support analyst · **Contract** · 6 months+ · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate negotiable · **Description** · If you thrive in environments where the challenges are ever evolving and you enjoy the opportunity to really ...
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Voice Support Analyst
3 days ago
Identify Solutions Cardiff, United KingdomVoice Support Analyst · Cardiff / Hybrid · £32,000p/a · Looking for that next step in your career? · **What you'll be doing**: · - Monitoring and react to key infrastructure alarms, metrics, or security events · - Owning & managing tickets, ensuring queries are dealt with effecti ...
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Application Support Analyst Dynamics 365
2 days ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application support Analyst (Dynamics 365) · **Contract** · 3 months (possibility of ext.) · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate £200p/day+ (via umbrella) · **Description** · Your expertise and knowledge will be invaluable as you sup ...
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IT Support Analyst
1 week ago
Nigel Frank International Weston-super-Mare, United Kingdom**IT Support Analyst - Clevedon - £35,000** · Our client who is based in Clevedon area is currently looking for an ambitious and driven Suppport Analyst with proven commercial experience in MS Office 365. As a IT Support Analyst you'll be providing technical training to end users ...
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Infrastructure Support Analyst
5 days ago
Sopra Steria Coedkernew, United Kingdom**Are you a recent graduate in Computer Science, or Cyber Security?** · The role of the Infrastructure Monitoring Engineer is to monitor and manage the client infrastructure estate and services using the suites of monitoring and maintenance tools currently deployed across the cli ...
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IT Support Analyst
1 week ago
Sanderson Bristol, United Kingdom**IT Support Analyst -2nd line** · **Hybrid role - North Bristol** · **Salary - £26000-£30000** · An exciting opportunity to fast growing company as an IT Support Analyst - 2nd line. As a 2nd Line IT Support Analyst, you will have the chance to join an IT Service Delivery Team in ...
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IT Support Analyst
1 week ago
Nigel Frank International Clevedon, United Kingdom**Microsoft 365 - Support - Hybrid - Clevedon - £35K** · Hi All, I am actively recruiting on behalf of a global manufacturing organisation, that specialise in water management system and tools. They are currently looking for an IT Support Analyst, that will join their team. · **W ...
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IT Support Analyst
1 week ago
Franklin Fitch Bristol, United KingdomIT Support Analyst | Bristol | Hybrid Working · - Are you feeling stagnant in your current role?_ · - Are you looking for a company that truly cares about employee well-being?_ · - Do you want to keep progressing in your IT career?_ · We are currently seeking an experienced IT Su ...
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IT Support Analyst
3 days ago
Sopra Steria Bristol, United KingdomWe are looking for an IT Support Analyst to join a well-established team, working alongside the IT Consultant involved with multiple projects as well as providing IT support for various Aerospace PLM systems, · This is a varied and challenging role, that will provide hands-on tra ...
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IT Support Analyst
1 week ago
Fusion People Ltd Bristol, United KingdomIT Support Engineer · Location: Mangotsfield, Bristol · **Salary**: £25,000 - £27, % pension contributions + excellent company benefits · Permanent vacancy, full time · Role purpose: · The core purpose of this role is to deliver onsite IT assistance to our client, this includes t ...
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IT Support Analyst
17 hours ago
Investigo City, United KingdomIT Support Analyst - Entry Level/Junior Position - Derby · Fantastic opportunity for someone looking for their first opportunity in IT Support · Salary up to 25k plus excellent benefits · The role will be on-site near Derby, your own transport is required for this role (limited p ...
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IT Support Analyst
5 days ago
Ansaldo Nuclear Limited City, United KingdomAnsaldo Nuclear Ltd is an inclusive employer, and we actively encourage people from all backgrounds to apply. However, due to the nature of our business, many of our roles and customers require security clearance. · Therefore, your current or any previous nationality and/or your ...
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Application Support Analyst
1 week ago
Netwirking Ltd Bristol, United Kingdom**£35,000-£55,000 per year** · **Monday-Friday** · **9am-5pm** · **Hybrid Working** · Netwirking Recruitment are working with a multinational firm who are looking for an experienced Application Support Analyst to join their team in Bristol. · The firm offer great work life balanc ...
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Applications Support Analyst
2 days ago
Nigel Frank International Cheddar, United Kingdom**Applications Support Analyst** · This role is office-based in either North Wales or Somerset · **What's on offer** · - Base salary up to £30,000 · - Employee perks including free gym access, cycle-to-work scheme, holiday cash-in, 100% work attendance bonus · - Training and care ...
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Sales Support Analyst
3 days ago
Utility People Bristol, United Kingdom**Ref: 14217** · **Role: Sales Support Analyst** · **Location: Bristol (2 days in the office 3 from home)** · **Salary: up to £24k DOE (35hours per week Mon Fri)** · **Summary**: · **Key responsibilities**: · - Provide proactive assistance and support to the sales team. · - Manag ...
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Technical Support Analyst
1 week ago
LexisNexis Risk Solutions Cardiff, United KingdomJob Description · About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operationa ...
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Technical Support Analyst
1 week ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, a ...
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Technical Support Analyst
2 days ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
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Technical Support Analyst
2 days ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
2nd Line Support Analyst - City, United Kingdom - Intec Select Ltd
Description
2nd Line Support Analyst - London - Consultancy - 35, ,000 + Excellent BenefitsOverview:
Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients.
Role & Responsibilities:
Skills & Experience Required: