- Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers.
- Working in a front of house position offering in person customer and technical services.
- Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
- Proactively manage communication for all Incident/Request statuses through to resolution.
- Provide user support and coaching for end-users utilising the client's systems.
- Maintaining a rapport with customers by understanding their role within the organisation.
- Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment.
- Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards.
- Experience working within an IT service desk / IT Support environment.
- A customer services background.
- Experience supporting Microsoft operating systems, Active Directory and Exchange.
- Knowledge of Remote Desktop Services technologies.
- Network troubleshooting experience.
- Knowledge of DHCP, DNS, VPN.
- Experience using ITSM packages
- Knowledge of smartphone & mobile device support.
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Remedy Support Analyst
1 week ago
Walsh Employment Cardiff, United KingdomVoted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are lookingfor an Remedy Support ...
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Voice Support Analyst
6 days ago
Identify Solutions Cardiff, United KingdomVoice Support Analyst · Cardiff / Hybrid · £32,000p/a · Looking for that next step in your career? · **What you'll be doing**: · - Monitoring and react to key infrastructure alarms, metrics, or security events · - Owning & managing tickets, ensuring queries are dealt with effecti ...
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Application Support Analyst
6 days ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application Support analyst · **Contract** · 6 months+ · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate negotiable · **Description** · If you thrive in environments where the challenges are ever evolving and you enjoy the opportunity to really ...
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Application Support Analyst Dynamics 365
5 days ago
Identify Solutions Cardiff, United Kingdom**Job Title** · Application support Analyst (Dynamics 365) · **Contract** · 3 months (possibility of ext.) · Hybrid/Remote (Office's located in Newport and Swansea) · Day rate £200p/day+ (via umbrella) · **Description** · Your expertise and knowledge will be invaluable as you sup ...
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IT Support Analyst
2 weeks ago
Nigel Frank International Weston-super-Mare, United Kingdom**IT Support Analyst - Clevedon - £35,000** · Our client who is based in Clevedon area is currently looking for an ambitious and driven Suppport Analyst with proven commercial experience in MS Office 365. As a IT Support Analyst you'll be providing technical training to end users ...
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Infrastructure Support Analyst
1 week ago
Sopra Steria Coedkernew, United Kingdom**Are you a recent graduate in Computer Science, or Cyber Security?** · The role of the Infrastructure Monitoring Engineer is to monitor and manage the client infrastructure estate and services using the suites of monitoring and maintenance tools currently deployed across the cli ...
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IT Support Analyst
1 week ago
Nigel Frank International Clevedon, United Kingdom**Microsoft 365 - Support - Hybrid - Clevedon - £35K** · Hi All, I am actively recruiting on behalf of a global manufacturing organisation, that specialise in water management system and tools. They are currently looking for an IT Support Analyst, that will join their team. · **W ...
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IT Support Analyst
1 week ago
Franklin Fitch Bristol, United KingdomIT Support Analyst | Bristol | Hybrid Working · - Are you feeling stagnant in your current role?_ · - Are you looking for a company that truly cares about employee well-being?_ · - Do you want to keep progressing in your IT career?_ · We are currently seeking an experienced IT Su ...
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IT Support Analyst
2 weeks ago
Sanderson Bristol, United Kingdom**IT Support Analyst -2nd line** · **Hybrid role - North Bristol** · **Salary - £26000-£30000** · An exciting opportunity to fast growing company as an IT Support Analyst - 2nd line. As a 2nd Line IT Support Analyst, you will have the chance to join an IT Service Delivery Team in ...
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IT Support Analyst
6 days ago
Sopra Steria Bristol, United KingdomWe are looking for an IT Support Analyst to join a well-established team, working alongside the IT Consultant involved with multiple projects as well as providing IT support for various Aerospace PLM systems, · This is a varied and challenging role, that will provide hands-on tra ...
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IT Support Analyst
2 weeks ago
Fusion People Ltd Bristol, United KingdomIT Support Engineer · Location: Mangotsfield, Bristol · **Salary**: £25,000 - £27, % pension contributions + excellent company benefits · Permanent vacancy, full time · Role purpose: · The core purpose of this role is to deliver onsite IT assistance to our client, this includes t ...
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IT Support Analyst
1 week ago
Ansaldo Nuclear Limited City, United KingdomAnsaldo Nuclear Ltd is an inclusive employer, and we actively encourage people from all backgrounds to apply. However, due to the nature of our business, many of our roles and customers require security clearance. · Therefore, your current or any previous nationality and/or your ...
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IT Support Analyst
3 days ago
Investigo City, United KingdomIT Support Analyst - Entry Level/Junior Position - Derby · Fantastic opportunity for someone looking for their first opportunity in IT Support · Salary up to 25k plus excellent benefits · The role will be on-site near Derby, your own transport is required for this role (limited p ...
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Application Support Analyst
2 weeks ago
Netwirking Ltd Bristol, United Kingdom**£35,000-£55,000 per year** · **Monday-Friday** · **9am-5pm** · **Hybrid Working** · Netwirking Recruitment are working with a multinational firm who are looking for an experienced Application Support Analyst to join their team in Bristol. · The firm offer great work life balanc ...
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IT Infrastructure Support Analyst
2 days ago
Exalto Consulting ltd Bristol, United Kingdom Full timeIT Infrastructure Support Analyst - up to £37K - Central Bristol · Exalto Consulting are currently recruiting for a permanent IT Infrastructure Support Analyst for a key client in Central Bristol. · You will be responsible for the whole IT support/estate for the Bristol office. ...
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Applications Support Analyst
5 days ago
Nigel Frank International Cheddar, United Kingdom**Applications Support Analyst** · This role is office-based in either North Wales or Somerset · **What's on offer** · - Base salary up to £30,000 · - Employee perks including free gym access, cycle-to-work scheme, holiday cash-in, 100% work attendance bonus · - Training and care ...
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Sales Support Analyst
6 days ago
Utility People Bristol, United Kingdom**Ref: 14217** · **Role: Sales Support Analyst** · **Location: Bristol (2 days in the office 3 from home)** · **Salary: up to £24k DOE (35hours per week Mon Fri)** · **Summary**: · **Key responsibilities**: · - Provide proactive assistance and support to the sales team. · - Manag ...
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Technical Support Analyst
1 day ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
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Technical Support Analyst
1 day ago
LexisNexis Risk Solutions Cardiff, United KingdomJob DescriptionAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational e ...
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Technical Support Analyst
1 day ago
LexisNexis Risk Solutions Cardiff, United KingdomAbout the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, an ...
Service Desk Support Analyst in Cardiff - Proactive Appointments
Description
Service Desk Support Analyst - 5 days on site
We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves.
JOB PURPOSE:
To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems.
Responsibilities:
Experience
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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