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    Hub Team Leader - Birmingham, United Kingdom - Firstsource

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    Description
    Contact Centre Experience is a MUST
    Birmingham -Office Based

    Working Hours:
    Business hours for this role are between 7am and 12am, Monday to Sunday
    You'll be responsible for leading the performance of a team of customer service agents.

    We will provide the industry leading training and environment that will equip you with the necessary skills, knowledge and qualitative approach to delivery, in all that you do.

    All that we ask in return is that you always strive to do your best, which you immerse yourself in our client's brand and most importantly you are always honest, open and transparent with our customers.

    Immerse and engage your team in both the vision and values of your associated Client's brand.

    healthy staff retention rates through effective management and ongoing team member development, whilst creating an environment that rewards, recognises and encourages success at every level.

    Adhere to all quality procedures and associated time frames.
    Manage the quantity and quality of the teams work
    Minimum of one year's relevant supervisory experience in the financial industry
    Previous experience of providing the effective planning, organisation and development of a team
    Motivate, develop, coach, train, induct employees to set performance standards, recognise achievement and deal with performance issues

    Serving over 100 global clients – from multiple delivery centers and in various languages – we are supported by a 26,000+ global workforce in India, Philippines,USA and UK.

    We have weathered economic downturns and come out of these even stronger – thanks to our sound management and clear objectives.

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