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    Executive and Engagement Officer - Brighton, East Sussex, United Kingdom - Motorway Online Ltd

    Motorway Online Ltd
    Motorway Online Ltd Brighton, East Sussex, United Kingdom

    2 weeks ago

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    Description

    Motorway is the UK's fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.

    Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 250 across 4 locations.

    Motorway is now valued at over $1 billion and is backed by some of the world's leading technology investors, having raised £143 million in Series C funding.

    This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

    Monitoring and facilitating both the Motorway Payments adoption journey and the ongoing successful use of Motorway Pay for clients.

    Collating feedback, presenting and reporting to Payments leadership and proposing service enhancements to address common client concerns and improve customer experience.

    Responding to telephone calls, email and personnel requests for technical or operational support from our Dealers and Suppliers.
    Documenting, tracking, and monitoring problems to ensure a timely resolution.
    Producing reports and ongoing monitoring of Payments commitment of Dealers.

    A passion for supporting clients to get the most out of our products and services and deliver an excellent customer experience.

    Ability to learn and understand key software product features.
    Experience of a relationship management based role.
    Experience in the payment industry or a related field.
    A competitive salary.
    BUPA health insurance.
    Pension scheme.
    Enhanced maternity/paternity leave.
    Hybrid working.
    Regular social events.
    Cycle to work scheme.

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