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    Customer Service Agent - United Kingdom - Onbuy

    Onbuy
    Default job background
    Description
    OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.

    We have recently been named one of the UK's fastest-growing tech companies in Deloitte's Technology Fast 50 for the third year in a row (as well as 'Fastest-Growing Tech Business in the South West').

    We are a close team, who have the opportunity to learn and grow as OnBuy evolves.

    We work in a flexible way, meaning we can prioritise our health and relationships, but when we are working, we graft.

    Are you a productive and experienced customer service professional with experience in high volume and fast paced environments?

    At Onbuy, we are hiring additional team members to help us within our customer service team as we navigate through some large-scale operational changes.


    Policy Adherence:
    Ensure adherence to company policies and guidelines while resolving disputes, maintaining consistency and fairness in decision-making.

    Collaboration:
    Collaborate with other teams, including Customer Support, Sales, and Product, to address underlying issues contributing to disputes and implement preventative measures
    The salary range on offer for this role is up to £24,000 per annum, depending on experience.

    In return for helping us to grow, we'll offer you company equity, meaning you own a piece of this business we are all working so hard to build.

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