Jobs

    Resident Experience Manager - Manchester, United Kingdom - Get Living

    Get Living
    Get Living Manchester, United Kingdom

    2 weeks ago

    Default job background
    Description
    40 hours a week. 5 out of 6 days a week on a rota basis.
    Our vibrant communities connect people and create lasting social, environmental and commercial value.
    External - Residents and customers, property management companies, third party suppliers
    Work with team to deliver great customer service.
    Ensure 100% accuracy of data recording on Yardi.
    Ensure properties are ready for move-in and all required administration has been fully completed.
    Create accurate inventories and schedules of condition.

    To create an environment that enables the General Manager of New Maker Yards' to lead and define the overall resident proposition and deliver commercial performance.

    Play a leading role in organising and delivering events, social and community initiatives to support the SRM Property and Resident Experience.

    Handle incoming queries and provide excellent on-going support and aftercare to our residents.
    Accurately report and record all activity in line with Get Living controls, processes, and policies.
    Previous property management experience
    Working with company processes, properties and legislation
    Excellent understanding of what makes good customer service
    ARLA or equivalent property qualification desirable.
    A balanced approach to support and challenge
    Proficient in Microsoft Office applications (Word, Excel, Outlook, etc)

    Get Living is responsible for providing a safe and healthy environment for all its employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

    We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of its Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

    We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision.

    Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

    All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

    (


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