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Preston

    Training & Development Leader - Preston, Lancashire, United Kingdom - Candid Recruit

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    Description

    Our client is a well-established Business Process Outsourcer, providing a variety of services to their clients, who are some of the UK's leading brands.

    With additional benefits such as employee incentive programs, Additional earning potential and team-building events in place for all employees.

    In addition to this, there are plenty of opportunities to progress within the business as we continue to grow.
    Ongoing development planning to drive performance
    Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
    Deliver weekly plans through daily performance & stat reviews
    Ensure all compliance metrics are adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
    Must have at least 2 years experience in a management position within a call centre environment
    Natural ability to effectively lead a contact centre team
    KPI management
    Time management, personal and team organisation
    Performance management
    Additional earning potential
    Career progression and development opportunities
    Recommend a Friend scheme
    Shift patterns can vary between the hours of 8am and 10pm, Monday - Sunday.


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