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West Bromwich

    Customer Insights Manager - West Bromwich, West Midlands, United Kingdom - Harnham

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    Harnham background
    £55,000
    Description
    Customer Insight Manager

    Interested in this role You can find all the relevant information in the description below.

    Solihull, 2 days a week on-site

    Up to £55,000 plus good benefits


    The Company:
    Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams. They are looking to bring in a Customer Insight Manager to drive this and focus on the analytics.

    Reporting into the Head of Customer Insight and Analytics.


    The Role:
    As a Customer Insight Manager, you will be responsible for:

    • Looking at the 'what' and 'why' of customer analytics
    • Working on predictive and prescriptive analytics
    • Managing a small team of analysts so managerial experience is desired
    • Using SQL/Python for handson analytics with customer data
    • Tracking and analysing customer journeys

    Skills/Requirement:

    • Experience in the Banking industry
    • Management/ mentoring experience
    • SQL experience
    • Tableau experience is desired but open to other visualisation tools

    Interview Process:
    1 Stage - 30 minute Chat with hiring manager

    2 Stage - 1.5 hour On-site Case Study and Competency questions

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