Jobs
>
London

    Customer Success Associate - London (Greater), United Kingdom - insightsoftware

    insightsoftware
    insightsoftware London (Greater), United Kingdom

    1 week ago

    Default job background
    Part time, Full time
    Description
    Company Description

    insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at

    The Customer Success Associate will be responsible for assisting our customers deemed "at risk" for not renewing their annual support & maintenance contracts. This role will be assigned cases via salesforce and is responsible for providing friendly, timely and professional responses to our customers with the goals of getting them to pay their upcoming maintenance renewal invoice.
    • Work within our internal CRM system to handle customer success cases in a timely and professional manner - may include churn escalations and price negotiations.
    • Work within Salesforce CPQ to adjust renewal quotes for customer review.
    • Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
    • Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
      Qualifications
      • Fluent in German.
      • Experience, or the equivalent training/degree, working in customer support, billing support, or customer success - ideally at a software company.
      • Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
      • High level of attention to detail with the ability to handle a variety of tasks and projects at once.
      • Exceptional verbal and written communication skills.
        Additional Information

        All your information will be kept confidential according to EEO guidelines.

        At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.

        #LI-Remote

        At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.

        insightsoftware About Us: Hear From Our Team - InsightSoftware )

        Background checks are required for employment with insightsoftware, where permitted by country, state/province.

        At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
  • The Opportunity Hub UK

    Customer Success Associate

    3 days ago

    The Opportunity Hub UK London, United Kingdom

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...

  • Oxford Medical Simulation

    Customer Success Associate

    5 days ago

    Oxford Medical Simulation London, United Kingdom

    **Title**: Customer Success Associate · **Role**: Helping our clients to get the greatest possible value from OMS products · **Location**: Remote, UK (must have right to work) but may need to travel to clients occasionally · **Days/week**: Full Time · **Starting Salary**: £25k - ...

  • The OHUB - Public Relations

    Customer Success Associate

    2 days ago

    The OHUB - Public Relations London, United Kingdom

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...

  • The OHUB - Public Relations

    Customer Success Associate

    5 days ago

    The OHUB - Public Relations London, United Kingdom

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...

  • Wunderkind

    Customer Success Associate

    5 days ago

    Wunderkind London, United Kingdom

    **CSA, UK** · As a Customer Success Associate on the Customer Success, E-commerce team, you will help senior leaders at our client companies solve their most pressing digital problems through our cutting edge, People Based Marketing (PBM) software. The role involves a consultativ ...

  • Quadient

    Customer Success Associate

    2 days ago

    Quadient London, United Kingdom

    Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our com ...

  • MillTechFX

    Customer Success Associate

    1 day ago

    MillTechFX London, United Kingdom

    **Position**:Customer Success Associate** · **Line Manager/Reports to**:Customer Success Manager** · **Experience**:Junior · **Location**:London · **Overview** · MillTechFX was established to help Institutional Investors, Fund Managers and Corporate Treasurers to significantly re ...

  • DeepStream Technologies

    Customer Success Associate

    1 day ago

    DeepStream Technologies London, United Kingdom

    DeepStream is a cutting edge procurement business-to-business ("B2B") software company based in London. The software empowers businesses to go from sourcing suppliers to contracting with suppliers faster, at lower cost and in a highly transparent way. Over 5,000 businesses worldw ...

  • Acre

    Customer Success Associate

    5 days ago

    Acre London, United Kingdom

    **Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages.** · Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system ...

  • Dataminr

    Customer Success Associate

    1 week ago

    Dataminr London, United Kingdom

    See yourself at Dataminr · You're self-motivated and self-directed, passionate about detailed record-keeping and maintaining scalable processes and systems to ensure customers' success. You solve problems and identify opportunities as an advocate both for the customer and the pro ...

  • The One Group

    Customer Success Associate

    5 days ago

    The One Group London, United Kingdom

    New · - Location: City of London · - Salary: £ £ per annum + Excellent Benefits & 2 days in office per year · - Job Type:Permanent · Posted about 4 hours ago · - **Sector**: Office Recruitment · - **Contact**: Kate Yardley · - **Start Date**: ASAP · - **Expiry Date**: 24 December ...

  • Zedify UK

    Customer Success Associate

    2 days ago

    Zedify UK London, United Kingdom

    **Job Title**: Customer Success Associate · **Location**: Remote · **Salary**: £22-£26k DOE · **Job Type**: Remote/Hybrid · Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our unique system for consoli ...

  • R3

    Customer Success Associate

    5 days ago

    R3 London, United Kingdom

    The Customer Success Team at R3 helps our existing customers realise the value of R3 products and services. · Part of our Sales division, Customer Success Managers (who the intern will work closely with) deeply understand our customers' business, become their trusted advisors, an ...

  • Freshminds Talent

    Client Success Associate

    22 hours ago

    Freshminds Talent London, United Kingdom

    Location: · London · - Sector: · Professional Services · - Job type: · Permanent · - Salary: · £40k - £60k per year · - Job ref: · 12927 · - Published: · about 4 hours ago · - Expiry date: · Freshminds has partnered with a leading, tech-enabled UK Board Search Specialist firm who ...

  • ripple+

    Customer Success Associate

    22 hours ago

    ripple+ Camden Town, United Kingdom

    **About ripple+** · Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine free alternative to smoking & vaping. · Whether trying to quit e-cigarettes or simply seek ...

  • dunnhumby

    Insights Client Success Associate

    1 week ago

    dunnhumby London, United Kingdom

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. · **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates ...

  • Aareon AG

    Finance and Client Success Associate

    2 days ago

    Aareon AG London, United Kingdom

    Aareon ist der führende Anbieter von SaaS-Lösungen für die europäische Immobilienwirtschaft. Mit unserer Software digitalisieren und vernetzen wir die Branche und unterstützen unsere Kundinnen und Kunden dabei, Prozesse zu optimieren und nachhaltiger zu handeln. Unsere Lösungen a ...

  • Arthur Online

    Finance and Client Success Associate

    1 week ago

    Arthur Online London, United Kingdom

    **Who are we?** · Since our launch in 2015, we have a fast-growing presence within the UK market and exciting plans for further global expansion as a result of our recent acquisition by Aareon, the leading provider of ERP software and digital solutions for the European property i ...

  • Step Ahead Recruitment Ltd

    Customer Success Associate

    6 days ago

    Step Ahead Recruitment Ltd Gerrards Cross, United Kingdom

    **Customer Success Associate / Account Manager - Healthcare SaaS - up to £35,000 basic + bonus - Gerrards Cross - Office based** · An exciting opportunity to join a market-leading healthcare SaaS business who are transforming how healthcare data is used to improve patient outcome ...

  • Private Equity Insights

    Client Success Associate at

    6 days ago

    Private Equity Insights London, United Kingdom

    Client Success Associate at Private Equity Insights · Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you migh ...