Receptionist - Blakeney, United Kingdom - Blakeney Hotel

Blakeney Hotel Blakeney, United Kingdom

1 day ago

Full time

Description

Join our
team of receptionists providing a warm and efficient first point of contact
with all visitors of the hotel, including at the front desk face-to-face, via telephone
and written communication providing the excellent customer service we have
become known for.

Role of
the Receptionist:

·
Providing professional and friendly
service to our customers, ensuring
the standards of customer care, friendliness and politeness are met

·
Answering telephone and enquiries at
the front desk.

·
Checking
guests in and out

·
Dealing with customer enquiries and
referring to relevant department

·
Taking reservations, calculating room
rates and putting reservations into our systems

·
Dealing with amendments and cancellations

·
Handling customer complaints

·
Preparing reservation confirmation letters
and dealing with reservation queries

·
Daily
banking

·
Co-ordinating
guests' requests with other departments

Experience
/ Skills of the Receptionist:

·
Friendly
and professional manner

·
Clearly spoken and good telephone manner

·
Exceptional communication skills
both verbally and written

·
Excellent customer service skills

·
A high standard of personal presentation and
professionalism

·
Experience as a receptionist in a 3-star
hotel or above is desirable.

·
Excellent attention to detail

·
Basic computer literacy including the use
of Microsoft Outlook, Word, and Excel

·
The ability to be calm and well organised, even
when working under pressure

·
Have the
ability to pick up new systems quickly (full training given)

Working
Hours:

Full-time
40 hours per week, working 5 days out of 7 (including evenings and weekends).

Location: Blakeney, Norfolk

Contract type: Permanent

Benefits: Working in a beautiful quayside location with a great team + 28
days annual leave, pension scheme, development opportunities and other staff
perks.

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