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Sector Manager - Lincolnshire, United Kingdom - ISS
Description
Job Description
As the Sector Manager you will work in collaboration with the OSC job management team to ensure performance is in-line with all contractual SLA/KPI requirements.
Key Responsibilities
• Actively encourages a customer based focus within their aligned Placemaker team.
• Familiar with contractual service delivery and specification and delivers quality by following standardised processes.
• Meets agreed deadlines and quality specifications and provides timely feedback to internal stakeholders.
• Recruitment of Placemakers in the following categories; Technicians, Technical Team Leaders, Cleaning Mobile Area Supervisors (MAS) and Mobile Cleaners.
• Responsible for Health and Safety of all front-line Placemakers, including incident/accident management, Toolbox talks and Near Hit program.
• Deliver against auditing regime including (but not limited to); Placemaker Technical, Site Technical, Subcontractor quality of work and cleaning (contract specific). Note: support for technical auditing provided by aligned TSM.
• Approval of Job Suspensions and OOH working requests.
• Maximisation of Placemaker recoverable/chargeable hours (productivity) and elimination of down-time.
• Absence management.
Professional and Personal Competencies/Qualifications
• 5 years minimum experience in comparable management roles.
• Ability to communicate with and support front-line colleagues effectively.
• Ability to manage client expectations and deliver customer-focused solutions.
• Excellent communication and problem solving skills, outstanding customer service with remote business groups.
• Must be flexible, adaptable and proactive.
• Ability to effectively manage priorities and projects.
• Able to build relationships in a professional manner with internal stakeholders.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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