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    Growth Account Manager - London, United Kingdom - G2 Crowd

    G2 Crowd
    G2 Crowd London, United Kingdom

    1 week ago

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    Description
    At the heart of our community and culture are our people.

    Our global G2 team comes from a wide range of backgrounds and experiences, and that's what makes our G2 community strong and vibrant.

    We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).

    Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other.

    Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

    We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. When you join G2 , you join the global team behind the largest and most trusted software marketplace. 5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential.

    G2 is looking for a hard-working and dedicated Account Manager who will care for and renew their book of assigned Growth customers.

    The Growth Account Manager should have extreme attention to detail, be highly organized, and have excellent communication skills. In this role the candidate will work a large book of accounts alongside two CSMs. Manage and maintain a book of Growth customers (175 accounts) with an ARR goal of ~800k+
    Accurately maintain a forecast of renewals in your territory and provide management with complete visibility
    Communicate risk clearly and take the lead in developing resolution strategies
    Respond quickly to customers asking for more information about our products, pricing, and services
    Advise customers on best methods to take full advantage of G2's products, including collect customer reviews, and user customer-driven content
    Ask creative questions and use active listening to understand and eventually anticipate customer needs and goals; track customer progress on said goals and ensure they are supported
    2+ years experience in a combination of business development, account manager, or account executive
    ~Experience in the software, technology, or digital marketing industry
    ~ Salesforce admin experience preferred
    ~ Our Commitment to Inclusivity and Diversity

    We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.

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