Collections Specialist - Uxbridge, Greater London, United Kingdom - Pepper Advantage

Pepper Advantage Uxbridge, Greater London, United Kingdom

3 days ago

Description

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.

We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.

This is a hybrid role and there will be an expectation (following an initial training period of approximately three months), of three days per week office attendance.

Delivering accurate and timely processing of mortgage administration activities
Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
Collections experience
Experience working with customers experiencing financial difficulties
Experience within the Financial Services industry
Strong English verbal and written communication skills
A good understanding of regulatory requirements and the impact these have on the business

Hybrid working - 3 days per week office attendance
~ Private medical insurance
~ Salary Sacrifice Pension matched up to 8%
~25 days holiday per year + bank holidays
~ Cycle to Work Scheme
~ EAP
~ Life Assurance

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management.

Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on.

As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities.

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