Customer Service Advisor - Stratford-upon-Avon, United Kingdom - Axis Europe

Axis Europe Stratford-upon-Avon, United Kingdom

Found in: Talent UK C2 - 1 day ago

Full time Permanent

Description

Role

We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

Key Responsibilities

Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.

Adhere to call handling procedures, Axis policies and operation processes in order to ensure "First Class" service is delivered at all times.

Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.

Liaise with clients, Axis operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

Requirements

Previous experience in call centre environment, dealing with high volumes of calls (desirable)

First time customer service face to face, via the phone or writing

Excellent communication skills

Ability to prioritize tasks

Other Key Information

Working hours 8am-5pm Monday-Friday

Benefits

22 days annual leave which increases with length of service

Pension

Perkbox rewards

Long service rewards

Volunteering days

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