Service Advisor - Crawley, United Kingdom - Harwoods Ltd

Harwoods Ltd Crawley, United Kingdom

1 week ago

Description

JOB PURPOSE

The role of the Service Advisor is to:

Be the point of contact for customers requiring servicing or repair to their vehicles.

Manage the flow of information between the workshop, the rest of the business and the customer.

KEY RESPONSIBILITIES

To handle the customer enquiries and queries promptly and efficiently.

Quality service needs and diagnose vehicle running problems where appropriate.

Establish understanding and an agreement with the customer of the work to be carried out.

Accurately mantain the service department loading system in line with workshop capacity.

Manage the handover and administration of loan vehicles. Explain the work carried out on vehicles ensuring customers full understanding and authorisation.

Understand and adhere to manufacturer service requirements.

Maintain relevant systems ensuring accuracy at all times.

Maintain safe working practices and abide by the working rules and standards of the business.

POLICIES

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

PERSON SPECIFICATION

Essential

Proof of Right to Work in the UK.

Experience

Skills & Knowledge

Essential

Full UK driving licence.

Smart appearance.

Competency in numeracy, literacy and IT.

Experience in a similar role preferred.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:

Level:

Team member

Delivering Memorable Customer Service

Provides customer service which creates 'memorable experiences' through meeting and exceeding customer expectations.

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at >

Skills for the job

AccuracyOrganisational SkillsPoliteSmart Appearance

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