- Minimum 4 years of management experience in support or service delivery.
- Experience working with hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
- Good interpersonal skills with both customers and cross-functional teams.
- Free to travel extensively and for extended periods of time.
- Ensure delivery of support/implementation to hotels, restaurants, spas, and fitness clubs across the region
- Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
- Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
- Ensure that we maintain sufficiently skilled resources as needed, and promote new revenue opportunities for HRS.
- Client relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS' interests in your region.
- Assisting with sales and marketing activities, attracting new clients, and business development in your area
- Native or proficient in English, both written and spoken
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
- Competitive annual bonus scheme.
- Remote/flexible working.
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Area Manager Service Delivery - Reading, United Kingdom - HRS Hospitality & Retail Systems
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