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Reading

    Area Manager Service Delivery - Reading, United Kingdom - HRS Hospitality & Retail Systems

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    Description

    MAIN REQUIREMENTS:

  • Minimum 4 years of management experience in support or service delivery.
  • Experience working with hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
  • Good interpersonal skills with both customers and cross-functional teams.
  • Free to travel extensively and for extended periods of time.
  • MAIN RESPONSIBILITIES:

  • Ensure delivery of support/implementation to hotels, restaurants, spas, and fitness clubs across the region
  • Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
  • Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
  • Ensure that we maintain sufficiently skilled resources as needed, and promote new revenue opportunities for HRS.
  • Client relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS' interests in your region.
  • Assisting with sales and marketing activities, attracting new clients, and business development in your area
  • LANGUAGE REQUIREMENTS:

  • Native or proficient in English, both written and spoken
  • WE OFFER:

  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
  • Competitive annual bonus scheme.
  • Remote/flexible working.


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