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Wakefield

    Customer Service Executive - Wakefield, United Kingdom - Gravity Active Entertainment

    Gravity Active Entertainment
    Gravity Active Entertainment Wakefield, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Our Values

    • Commitment - We're all in
    • Joy – We're full of fun
    • Energy – We're unstoppable
    • Creativity – We're building something special
    • Discovery – We're learning to fly

    Job Role: Customer Excellence Champion

    Based
    at:     Customer Service Centre - Second Floor, 2, Burgage Square, Wakefield, England, WF1 2TS

    Position
    reports to:     CSC Manager and CSC Assistant Manager


    Who are
    Gravity – why work for us?

    Gravity,
    is UK's biggest name in active entertainment, provides experience-led leisure. Fun
    is the word at Gravity, with thrilling multi-level e-karting, best-in-class
    trampoline parks, daunting high Walls and futuristic augmented reality bowling
    among the 30 activities now offered at some of our sights so we need an
    enthusiastic and eager team to help us making our guest experience a great one

    Main
    Purpose of the Job:

    You will
    be the frontline to our customers and our stores providing excellent customer
    service by responding to customer enquiries either via the phone or via Email
    and LiveChat. Working in a fast paced high volume contact centre you'll need to
    work efficiently to answer and respond to customer queries quickly or to a high
    service standard. At Gravity we pride ourselves on offering our customers the
    best possible experience, so you'll provide honest and accurate information
    with a positive and enthusiastic approach leaving our guest excited about their
    booking

    Main
    Responsibilities:

    • Handling
      inbound calls from customers related to new or existing bookings.
    • Booking
      one of our excellent activities in one of our many locations around the
      UK, over the phone or following up to email requests.
    • Providing
      accurate and up to date information requested on the various Gravity
      loacations across the UK acting as the central resource for customer
      enquiries.
    • Providing
      support to your wider CSC colleagues and working with the CSC management
      team to deliver a great guest experience.
    • Working
      flexibly to undertake ad hoc duties as and when required to help meet the
      needs of the business and guest experience.

    Person
    Specification:

    • You
      will be energetic, enthusiastic and willing to learn.
    • Able
      to handle customer enquiries using effective communication skills both
      written and verbal.
    • You
      are a good overall team player and able to work well with a diverse range
      of people across all levels of the business.
    • You'll
      be good at thinking on your feet, adaptable and have good organisational
      and time management skills, with the ability to handle multiple priorities
      and tasks within a constantly changing environment.
    • Demonstrates
      a 'can do, will do' positive attitude.
    • You
      have a Proficient understanding of Microsoft Office and able to adapt
      quickly to new systems and technology.

    Additional Information

    Some
    travel may be required to attend meetings and training events and some
    overnight stays away from home may be required.

    Job
    Types: Full-time/Part time, Contract, Permanent

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