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    Second Line Support Engineer - Cambridge, United Kingdom - YourPrime

    YourPrime
    YourPrime Cambridge, United Kingdom

    3 weeks ago

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    Description

    Second Line IT Engineer

    Location: Cambridge - Hybrid

    Salary: £29,000 per annum

    Second line IT engineer - Role Overview:

    They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive, engaging work environment.

    About the Company:

    The client is a UK and wide group of ICT (Information & Communications Technology) experts enabling organizations to work smarter through technology. With over 150 experienced staff members across multiple locations, they specialize in delivering best guidance, best technology, & best support. Their end-to-end independent technology consultancy helps organizations understand and derive real value from their technology systems and investments.

    Second line IT engineer - Principal Duties:


    • Provide technical support and maintenance for user-based IT hardware and software.


    • Conduct full diagnostics with end users to enable ticket resolution.


    • Regular maintenance and patching of infrastructure, endpoints, and servers.


    • Escalate calls when necessary and ensure appropriate teams are aware.


    • Conduct onsite customer visits as required.


    • Demonstrate a customer-first approach to support.


    • Communicate confidently and professionally with customers at all levels.


    • Prioritize tasks effectively and manage workload efficiently.


    • Research and learn new technologies/solutions under pressure.


    • Share knowledge and contribute as a strong team player.

    Second line IT engineer - Requirements:


    • GCSE or equivalent preferred.


    • 1 year of experience in IT support and customer service preferred.


    • Exposure to technologies including:

    ○ Windows Server (2012 Onwards)

    ○ Microsoft Azure (Maintenance, configuration, and monitoring)

    ○ Microsoft Exchange (Beneficial)

    ○ Microsoft Office 365 (Maintenance & Configuration)

    ○ Windows OS 7, 8 & 10

    ○ Active Directory & Azure AD

    ○ Apple Mac (Advantageous)

    ○ DNS, DHCP, Group Policy

    ○ Backup – Veeam Configure, Maintain, troubleshoot

    Networking, switches, subnets, LAN, WAN, DNS

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