Senior Service Desk Analyst - Milton Keynes, United Kingdom - FCDO Services

FCDO Services Milton Keynes, United Kingdom

3 weeks ago

Description

Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you're passionate about technology and ready to lead a high performing team, this could be your next move.

At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Our Digital and Data technology team are at the forefront of digital innovation.

They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government.

Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform.

No matter the task, they are on hand to support. Now, you've got the opportunity to join them.

Inspire our Service Desk Analysts to be the best

Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively.

It's important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer.

In this important role it'll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs.

Analysing performance metrics and identifying relevant issues, you'll assess options and recommend relevant plans of action or service improvements.

But your work won't stop here – you'll undertake in-depth technical investigations and the diagnosis and resolution of requests.

In addition, you'll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records.

We'll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues.

And all the while you'll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice.

Use all your technical skills to support our global mission

Highly resourceful, flexible and methodical, you'll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members.

It's important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you'll possess a good understanding of priority classifications and SLAs.

We'll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies.

Our customers are at the heart of everything we do, so you'll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a 'go-to' colleague.

In addition, you'll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune).

Discover the support you need to grow your career further

Working with us you'll help keep people, information, and assets safe around the world.

It's a role you can feel proud of; and we aim to make every part of your career just as rewarding.

That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension.

Along with this, you'll also have access to training and other development opportunities to help grow your career with us.

Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there.

It's a great set of benefits made to support all you do, and all you need.

All our employees have to be security cleared before being appointed, so you'll need to undergo a vetting process as part of your application.

You can find out more about vetting on our website.

To find out more about us and what a career with FCDO Services can offer you, please visit:

It takes a diverse team to protect a diverse world.

The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.

Hanslope Park based posts attract a Location Allowance of £1,750 per annum.

FCDO Services are regulated by the Civil Service Commission.

Service Desk Analyst

2 weeks ago

Nigel Frank International Milton Keynes, United Kingdom

**Service Desk Analyst** · This is a golden chance to work with an award-wining IT services company that have been leading the industry for over 25 years They specialise in providing cloud based solutions and technical support to help organisations thrive. They nearly have up to ...
IT Service Desk Analyst

3 weeks ago

Human Capital Ventures Milton Keynes, United Kingdom

Our Client is a FTSE-250 business and globally recognised brand which has successfully disrupted its industry through digital innovation and thought-leadership. They offer an extremely strong value proposition as a prospective employer, renowned for theirgreat company culture, wo ...
Service Desk Analyst

2 days ago

Acora Limited Milton Keynes, United Kingdom Full time

Acora Overview: · We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there ar ...
IT Service Desk Analyst

3 days ago

Human Capital Ventures Milton Keynes, United Kingdom

Our Client is a FTSE-250 business and globally recognised brand which has successfully disrupted its industry through digital innovation and thought leadership. They offer an extremely strong value proposition as a prospective employer, renowned for theirgreat company culture, wo ...
Senior Service Desk Analyst

3 weeks ago

FCDO Services Milton Keynes, United Kingdom Full time

Senior Service Desk Analyst – Office 365 (O365 & EUD Support) · £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits · Based at Hanslope Park near Milton Keynes · Free shuttle bus available between central Milton Key ...
IT Service Desk Analyst

3 weeks ago

iSupply Recruitment Ltd Leighton Buzzard, United Kingdom

iSupply Recruitment have partnered with a successful business who are part of a global brand. We are looking for a motivated **IT Service Desk Analyst**to provide 1st line technical support. · **This would suit a graduate or someone with 1 - 2 years IT support experience.** · Bas ...
Service Desk Analyst

1 week ago

Deerfoot IT Resources Ltd Northampton, United Kingdom

**Service Desk Analyst · £25k per annum · Northampton / Hybrid · 6 Month - FTC** · As a trusted and preferred recruitment partner to this prestigious law firm, we have been asked to assist in the hire of a Service Desk Analyst for a 6 months fixed term contract. · The role itself ...
Service Desk Analyst

2 weeks ago

Gleeson Recruitment Group Northampton, United Kingdom

**Service Desk Analyst - 6 Month Fixed Term Contract · - Northampton · - £23,000-£25,000 - Hybrid (Twice a week in office)** · Gleeson Recruitment are working alongside a well established, leading national business based in Northampton who are looking to secure an up and coming S ...
IT Service Desk Analyst

2 weeks ago

Akkodis Oxfordshire, United Kingdom

IT Service Desk Analyst / 1st line / 2nd line / Office 365 / Windows 10 / ITIL · **Job title:IT Service Desk Analyst** · **Contract : Permanent** · **Salary32k** · **Location:Oxfordshire - Hybrid** · An exciting opportunity has arisen for an IT Service Desk Analyst to join a well ...
Service Desk Analyst

2 weeks ago

Essential Employment Meppershall, United Kingdom

Service desk analyst needed in Shefford Hybrid £12ph ref 807309 · Contract: 6 months - immediate start · Hours: 37 hours per week · Our IT Service Desk team are recruiting a skilled 2nd line Technical Support Analyst to join them, working office-based and hybrid working from on a ...
IT Service Desk Analyst

2 weeks ago

HARTLEYCO LTD Oxford, United Kingdom

I'm currently hiring for an IT Service Desk Analyst on behalf of a Managed Services Provider based in Oxford. · You will be responsible for service desk support around predominantly Microsoft technologies. · Below are the key skills (in order of importance): · - Microsoft 365 · - ...
Service Desk Analyst

1 week ago

Sure Staffing Ltd St. Albans, United Kingdom

Sure Commercial are working with one of the leading organisations in the Entertainment industry who are looking for a Service Desk Analyst to join the team on a permanent basis. · This position will be based on site 5 days per week, offering a salary up to £40,000 per year + bene ...
Service Desk Analyst

5 days ago

identifi Global Resources milton keynes, United Kingdom

Service Desk Support Analyst · Location: Milton Keynes, UK with an opportunity to work from home. · Salary: £ £25000 per annum + Bonus · UK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. · Identifi global are ...
Service Desk Analyst

1 week ago

identifi Global Resources Milton Keynes, United Kingdom

Job Description · Service Desk Support Analyst · Location: Milton Keynes, UK with option of working from home. · Salary: £ £25000 per annum + Bonus · UK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. · Identif ...
Service Desk Analyst

5 days ago

identifi Global Resources milton keynes, United Kingdom

Job DescriptionService Desk Support Analyst · Location: Milton Keynes, UK with an opportunity to work from home. · Salary: £ £25000 per annum + Bonus · UK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. · Ident ...
Service Desk Analyst

1 week ago

identifi Global Resources Milton Keynes, United Kingdom

Service Desk Support Analyst · Location: Milton Keynes, UK with option of working from home. · Salary: £ £25000 per annum + Bonus · UK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. · Identifi global are the r ...
Service Desk Analyst

3 weeks ago

RSPB Sandy, United Kingdom Full time

Service Desk Analyst · Reference: APR · Location: RSPB UKHQ - The Lodge · Salary: £29, £31,347.00 Per Annum · Benefits: Standard · This is a Permanent role for 37.5 hours per week. · This role is a hybrid role, which will based at our UKHQ in Sandy, Bedfordshire a maximum of 2 d ...
Service Desk Analyst

1 week ago

identifi Global Resources Milton Keynes, United Kingdom

Service Desk Support Analyst · Location: Milton Keynes, UK with an opportunity to work from home.nSalary: £ £25000 per annum + BonusnUK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. · Identifi global are the ...
Service Desk Analyst

1 week ago

identifi Global Resources Milton Keynes, Buckinghamshire, United Kingdom £22,000 - £25,000

Service Desk Support AnalystLocation: Milton Keynes, UK with an opportunity to work from home.Salary: £ £25000 per annum + BonusUK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role.Identifi global are the resourci ...
Service Desk Analyst

1 week ago

identifi Global Resources Milton Keynes, Buckinghamshire, United Kingdom

Service Desk Support AnalystLocation: Milton Keynes, UK with option of working from home.Salary: £ £25000 per annum + BonusUK passport /Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role.Identifi global are the resourcing pa ...

Senior Service Desk Analyst - Milton Keynes, United Kingdom - FCDO Services

Description

Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst