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Aberystwyth

    Client Services Senior Administrator - Aberystwyth, Ceredigion, United Kingdom - Gap Personnel

    Gap Personnel
    Gap Personnel Aberystwyth, Ceredigion, United Kingdom

    1 week ago

    Gap Personnel background
    Description
    Customer Service Administrator
    £Monday - Friday / 9am - 5:30pm
    Own transport essential

    Our client based in Wrexham area is currently recruiting a Customer Service Administrator to join their team on a permanent basis.

    Performance Objectives

    • Identify opportunities, produce leads, and book appointments for the sales teams while developing high quality leads.
    • Proactively follow up with customers in conjunction with key account managers.
    • Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required.
    • Customer service plays a key part of the day-to-day role which is in integral part of the business.
    • Respond to complaints from customers and give after-sales support when required.
    • Assist in managing non-financial data in electronic form and present reports as & when requested.
    • Regularly update customer database.
    Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.

    • Familiarity in similar roles with CRM systems and practices.
    • Strong telephone manners and listening skills.
    • Proven customer support experience or experience as a customer service representative
    • A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

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