- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company Role purpose:
- Ensure operational Service risks are captured on the Service Risk Register and treated accordingly. Ensure Customer Success and Account Management teams are informed where such risks present a material threat to the quality of the service we provide to our Customers, along with any proposed mitigations.
- Ensure billing information for your services is accurate and executed, including where there is a variable element. Work with the Customer Success and Account Management teams to respond to any queries, or proposed changes
- Ensure the CSIPs for your aligned service is maintained, that actions are prioritised based on input from key stakeholders such as Customer Success, and that updates are provided on a regular basis.
- Understand our SLA commitments for your services such that you can track performance and proactively flag to the operational teams where you note a degradation in performance such that we can aim to recover service quality. Skills and experience:
- Previous experience as a successful service delivery manager, with a proven track record of working in a customer and/or operationally facing role.
- Experience working with, and managing, stakeholders and customers.
- Highly motivated and enjoy a fast-paced environment. Flexible approach, able to operate effectively with uncertainty and change.
- Able to work independently, autonomously and take initiative.
- An understanding of ITIL-aligned principles and processes. About You
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Community Delivery Manager
Found in: SonicJobs Direct Apply UK - 4 days ago
Evri London, United Kingdom Full timeWe have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. · T ...
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Company Secretary Delivery Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
Montresor Legal London, United Kingdom Full timeRole can be based in either office: Birmingham, Edinburgh, Glasgow, Leeds or Manchester · This esteemed leading international law firm are seeking a highly skilled and motivated individual to join their team as a Company Secretary Delivery Manager. You will play a crucial role in ...
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Test Equipment Manager
Found in: SonicJobs Direct Apply UK - 1 day ago
Morson Talent Stevenage, United Kingdom Full timeOur client is looking for a Test Equipment Engineers that wants to use their knowledge in a TE management role. The role includes determining the project test equipment needs, establishing the requirements for test equipment and managing the development of the TE through delivery ...
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Supplier Development Manager
Found in: SonicJobs Direct Apply UK - 3 days ago
Henderson Scott Stevenage, United Kingdom Full timePosition Available: Supplier Development Manager · Location: Stevenage - Dynamic Working Hours · Salary: Up to £50,000 · Experience needed: Experience in ensuring effective supplier performance, capability and risk management, and implementing both legacy and cutting-edge technol ...
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Production Controller
Found in: SonicJobs Direct Apply UK - 1 day ago
Guidant Global Stevenage, United Kingdom Full timeRole Overview · Responsible for the control of business unit/customer orders. This is achieved by efficient management and expedition of procured and manufactured items, as well as solely controlling the flow of work required to meet the delivery of a product to cost and schedul ...
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Early Careers Programmes Manager
Found in: SonicJobs Direct Apply UK - 19 hours ago
Morson Talent Stevenage, United Kingdom Full timeEarly Careers Programme Manager; Location Stevenage; 6-month Contract; Inside IR35 · We currently have an opportunity for an Early Careers Programme Manager based in Stevenage working with a prestigious Aerospace and Defence client. The role is a full-time position with WFH opti ...
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MRP Controller
Found in: SonicJobs Direct Apply UK - 11 hours ago
Defence Stevenage, United Kingdom Full timeOur client, a large Aerospace and Defence supplier is looking for a MRP Controller to join them on a 12-month initial contract at their site in Stevenage. · Due to the nature of the role, we can only consider sole British nationals and you must be eligible to obtain SC Clearance. ...
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Shipping Officer
Found in: SonicJobs Direct Apply UK - 3 days ago
Morson Talent Stevenage, United Kingdom Full timeShipping Officer · £18.40p/hr PAYE · 12 Months · 37 hours per week · Stevenage - Onsite · Inside IR35 · Are you an experienced professional with a keen understanding of export operations and shipping logistics? We are currently seeking a dedicated and detail-oriented Shippi ...
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Principal Designer
Found in: SonicJobs Direct Apply UK - 3 days ago
Morrison Energy Services Stevenage, United Kingdom Full timeAbout The Role · Morrison Energy Services is recruiting for a Principle Designer to work on our UKPN Contract contract in East Anglia. · As the Principle Designer you will be part of our Design Teamwho are responsible for production and checking of electrical transmission designs ...
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Product Assurance Engineer
Found in: SonicJobs Direct Apply UK - 1 day ago
Morson Talent Stevenage, United Kingdom Full timeMorson are currently recruiting a Product Assurance Engineer for one of our leading Aerospace and Defence client in Stevenage. · Job Description: · Product Assurance Equipment Engineering team supports a variety of Electronic Equipment's in Development. · Working with key stakeh ...
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Commercial Contracts Manager
Found in: SonicJobs Direct Apply UK - 3 days ago
Henderson Scott Stevenage, United Kingdom Full timePosition Available: Commercial Contracts Manager · Location: Hertfordshire (Hybrid) & Dynamic Working Hours · Salary: Up to £60,000 + Bonus & Very Good Pension Package · Experience needed: Experience of drafting & managing contracts, negotiating terms, ensuring compliance, and mi ...
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Permit to Work Officer
Found in: SonicJobs Direct Apply UK - 11 hours ago
CBW Staffing Solutions Ltd Stevenage, United Kingdom Full timePermit to Work Officer - FM Service Provider - Stevenage - Up to £55,000 + Annual Bonus · Fantastic opportunity to work for an FM Service Provider situated in Stevenage. CBW are currently recruiting for a Permit to work officer to be based on a large commercial estate in Stevenag ...
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Material Requirements Planning Controller
Found in: SonicJobs Direct Apply UK - 1 day ago
Guidant Global Stevenage, United Kingdom Full timeOur client, a trusted partner of the UK Ministry of Defence, are seeking an MRP Controller to manage current and future manufacturing schedules, oversee logistics management activities, and ensure timely fulfilment of customer programs at the Stevenage site. · In this role as an ...
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Commercial Contracts Officer
Found in: SonicJobs Direct Apply UK - 3 days ago
Henderson Scott Stevenage, United Kingdom Full timePosition Available: Commercial Contracts Officer · Location: Hertfordshire (Hybrid) & Dynamic Working Hours · Salary: Up to £50,000 + Bonus & Very Good Pension Package · Experience needed: Experience of drafting & managing contracts, negotiating terms, ensuring compliance, and mi ...
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Facilities Manager
Found in: SonicJobs Direct Apply UK - 11 hours ago
Interaction - Letchworth Stevenage, United Kingdom Full timeJOB DESCRIPTION Job Title: Facilities Manager (Electronics Manufacturing ) · Department/Section: Maintenance · MAIN PURPOSE OF JOB · To evaluate, plan and implement site improvements, alterations and preventative maintenance for production equipment and infrastructure. · Specify, ...
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Electrical/Electronic Engineer
Found in: SonicJobs Direct Apply UK - 11 hours ago
Morson Talent Stevenage, United Kingdom Full timeResponsibilities: · You will be responsible for the electrical architecture and requirements for missiles and/or their associated launcher systems with duties including: · a) Specifying/determining · • system electrical requirements · • interface definitions and characteristic ...
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Design Manager
Found in: SonicJobs Direct Apply UK - 1 day ago
Morrison Energy Services Stevenage, United Kingdom Full timeAbout The Role · Morrison Energy Services are currently looking to recruit a Design Manager to work with our Design team on the UKPN contract. The role will be based in East of England. · As a Design Manager you will be a part of our Design Team, who support the operational deli ...
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Account Manager
Found in: SonicJobs Direct Apply UK - 19 hours ago
Rephine Stevenage, United Kingdom Full timeAccount Manager - German Speaking | Stevenage, Herts | Hybrid | Full Time | £30,000 · Rephine is a global market leader providing third-party GMP audit services and GxP consultancy services to the international generic pharmaceutical industry. · This is an exciting time to join a ...
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Panels Surface Treatments Technician
Found in: SonicJobs Direct Apply UK - 2 days ago
Guidant Global Stevenage, United Kingdom Full timeRole Overview · * To produce a consistently high-quality product in line with production paperwork whilst maintaining alignment with quality, cost, and delivery targets. · * To be certified as competent in the required skills as identified by the area skills matrix. · * To under ...
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Electronics Design Engineer
Found in: SonicJobs Direct Apply UK - 1 day ago
Guidant Global Stevenage, United Kingdom Full timeOur client, a partner of the UK Ministry of Defence, are looking for an experienced Electronics Design Engineer to join a team of engineers with expertise in various technologies and products. This individual will work collaboratively with the team to identify opportunities for i ...
Service Delivery Manager - Stevenage, United Kingdom - SCC
Description
Contract Type
: Permanent, full timeSalary Package: Competitive base, Car allowance/company car, bonus scheme, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs Interview Process: -stage processWhy SCC?
The Service Delivery Manager role manages the delivery of one or more of our Technology Services. Success in this role will be demonstrated through the efficient delivery of provisioned SCC services to their contracted service levels and by delivering a high level of customer satisfaction underpinned by CSI initiatives.
Key responsibilities: