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    General Manager - Glasgow, United Kingdom - Spa Elite

    Spa Elite
    Spa Elite Glasgow, United Kingdom

    1 week ago

    Spa Elite background
    Description

    The Gin Spa is a unique and luxurious day spalocated in the heart of Glasgow Scotland.

    As theworlds very first ginthemed spa we offer a distinctive experiencethat combines the indulgence of spa treatments with the enjoymentof fine gin.

    Our mission is to provide ourguests with a rejuvenating escape from the stresses of everydaylife offering a haven where they can relax unwind and pamperthemselves in an atmosphere of elegance and sophistication.

    We are currently seeking a dynamic andexperienced General Manager to join our team on a temporary basiscovering a maternity position.

    The successfulcandidate will play a pivotal role in leading and managing our spaoperations ensuring the delivery of exceptional service andmaintaining our reputation as a premier destination for relaxationand indulgence.

    As the General Manager you willoversee a team of dedicated professionals driving performance andfostering a positive and collaborative workenvironment.

    Tasks

    • Leadershipand Team Management
    • Provide strong leadershipto a team of up to 20 staff members including spa therapistsreceptionists and support staff.
    • Set clearexpectations and goals for the team and ensure alignment with thespas vision and values.
    • Foster a culture ofexcellence teamwork and continuous improvement promoting a positiveand supportive workenvironment.

    Requirements

    Qualificationsand Experience

    • Provenexperience as a General Manager or similar leadership role in a dayspa or hospitality environment.
    • Strongleadership and management skills with the ability to inspire andmotivate a diverse team.
    • Excellentcommunication and interpersonal abilities with a focus ondelivering exceptional customer service.
    • Solidunderstanding of spa operations including scheduling inventorymanagement and regulatorycompliance.
    • Demonstrated track record ofachieving financial targets and driving businessgrowth.
    • Flexible availability includingevenings and weekends to accommodate the needs of the business.

    OperationalExcellence

    • Oversee allaspects of spa operations including scheduling inventory managementand facility maintenance.
    • Ensure efficient andsmooth daytoday operations optimizing resource utilization andmaximizing productivity.
    • Implement and maintainhigh standards of cleanliness hygiene and safety throughout thespa.

    Guest Experienceand CustomerService

    • Uphold thehighest standards of customer service ensuring that guests receivea warm welcome and personalizedattention.
    • Monitor guest feedback andsatisfaction levels and take proactive measures to address anyissues or concerns.
    • Continuously seekopportunities to enhance the guest experience and exceedexpectations.

    FinancialManagement

    • Develop andmanage budgets forecasts and financial reports with a focus onmaximizing revenue and controllingcosts.
    • Identify opportunities for revenuegrowth such as retail sales package upgrades and promotionalevents.
    • Implement strategies to driveprofitability and achieve financialtargets.

    Marketing andPromotion

    • Collaboratewith the marketing team to develop and implement effectivemarketing and promotional campaigns both online andoffline.
    • Utilise social media platformsincluding Instagram (theginspa) to engage with customersshowcase spa offerings and attract newbusiness.
    • Monitor market trends and competitoractivities and recommend strategies to maintain a competitiveedge.

    Benefits

    • Packageon Offer
    • Basic Salary:30000
    • Plus Bonus andIncentives
    • Full package discussed onapplication

    If you are a passionateand experienced leader with a love for hospitality and wellness weinvite you to join us in creating unforgettable experiences for ourguests at The Gin Spa.

    APPLY NOWVia this advert

    We look forwardto receiving your application and discussing our opportunity withyou further.

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