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    community agent - London, United Kingdom - THE GAME

    THE GAME
    THE GAME London, United Kingdom

    5 days ago

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    Employee
    Description

    JOIN US


    We're seeking a dynamic Community Agent to join a thriving social agency. You'll closely collaborate with the Community Management team to oversee our client social media platforms and their unique communities.

    Your responsibilities encompass the full community management on social platforms – from embracing the channels' tone of voice to recognising & reviewing sentiments as well as tagging comments.

    If you thrive in a fast-paced environment, are passionate about automotive and are excited about being the first point of contact for unique communities, this role is for you.

    WHAT YOU DO

    • Act as the primary point of contact for the community, maintaining dialogue and fostering positive interactions.
    • Embrace the brand channels' tone of voice to fit individual conversations & respond to highly varied tickets and situations in real-time.
    • Monitor the community and swiftly address any crisis with appropriate measures.
    • Enforce community guidelines and ensure compliance with established rules.
    • Provide community support by addressing inquiries related to products, services, and customer service.
    • Review, tag, and sentiment all user comments via a Social Media Management tool.

    WHO YOU ARE

    • You love everything digital and are always up-to-date with the latest trends.
    • Interested in Automotive.
    • Experienced in using common social media tools and platforms.
    • Attention to detail and ability to multitask.
    • Excellent English in spoken and written form.
    • Flexible to work minimum 24 hours per week in rotating shift pattern, including weekend and night shift.
    • German language skills are a great plus

    WHAT TO EXPECT

    • Exposure to senior global clients.
    • Working in an international and supradisciplinary team with top talents from different fields.
    • Plenty of opportunities to create big ideas, for big projects, with big impact.
    • Flexibility to work remotely - whether from home, the north pole or somewhere warmer. We encourage warmer.
    • Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment).
    • Generous pro-rata holiday allowance.
    • A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It's the 21st century.
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