- To manage, motivate and ensure commitment of staff through effective leadership
- Identify any needs for development/improvement by monitoring staff performance via KPI, observation, and auditing of work
- Analyse productivity and quality trends by working in conjunction with the quality team and proactively act upon these trends by implementing individual and team-based action plans.
- Improve performance and ensure the development of each team member through effective coaching, training and the setting of SMART objectives.
- Develop the knowledge and competencies of the team with the support from the Performance Coaches.
- Identify development areas and address any poor performance by effective performance management techniques, taking disciplinary action where appropriate.
- Ensure an effective level of communication with staff through team briefings, the use of monthly1-2-1 meetings, coaching, objective setting, training, and performance management.
- Carry out 6 monthly performance reviews with your team on a one-to-one basis as part of the performance management cycle, reviewing progress on existing objectives and setting new objectives for the next period.
- Ability to manage and supervise a team
- Ability to analyse KPIs in order to manage performance
- Experience of handling and resolving difficult situations
- Effective communication and organisational skills
- Good understanding and use of Microsoft Office Applications
- Adaptable to change and new ideas
- Excellent planning, time management and organisational skills
- Team player, both as a member and a leader
- Ability to remain focused and decisive when working to specified targets in a pressured environment
- Office based
- Contract: Permanent
- Full time, 37.5 hours per week
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- Health Cash Plan
- Staff benefits, from discounts on high street and online shopping to travel, socialising and wellbeing
-
Team Leader
4 days ago
Marston Holding Limited Inverness, United KingdomVacancy ID: · - Town: · - Inverness · - Closing Date: · - Salary: · **Team Leader** · **Inverness** · **£23,500** · - Marston Holdings have grown organically and through acquisition to provide a multitude of end-to-end services that support the implementation of public policy. In ...
-
Team Leader
1 week ago
Milestone Living Ltd Inverness, United KingdomWe're thrilled that you're considering a career with Milestone Living here's a little bit about us · At Milestone Living, our dedicated team works together to provide a safe, stable and nurturing environment for our children and young people, promoting respect, rights and diversi ...
-
Team Leader
1 week ago
Milestone Living Ltd Inverness, United KingdomWe're thrilled that you're considering a career with Milestone Living here's a little bit about us · At Milestone Living, our dedicated team works together to provide a safe, stable and nurturing environment for our children and young people, promoting respect, rights and diversi ...
-
Retail Team Leader
5 days ago
Krispy Kreme Inverness, United Kingdom**Have you heard the news? We are opening a brand new store in the heart of Inverness Are you an original? Come and join our new team and help us in our mission of spreading joy and smiles...** · **Retail Shift Leader** · **Krispy Kreme Benefits**: · - ** Pay**:Hourly pay, paid f ...
-
20011-team Leader
1 week ago
TK Maxx Inverness, United KingdomFrom designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It's about the exciting surprises that make the everyday a little more fun an ...
-
Commercial Team Leader
1 week ago
Scottish Water Inverness, United KingdomTogether we are Trusted to Serve Scotland. · Scottish Water is currently looking to recruit an experienced Commercial Team Leader to join its Commercial Management team. Working as Commercial Team Leader you will be responsible for managing Scottish Water's contracts and associat ...
-
Reinstatement Team Leader
1 week ago
Clancy Group Inverness, United Kingdom**Reinstatement Team Leader**: · **Inverness**: · **We do what we say** · - That's why we need people like you, to help us deliver on our promises and enjoy getting things done_ · **The Role**: · We are delighted to work with Scottish Water and business growth means that we have ...
-
Waste Team Leader
1 week ago
Clancy Group Inverness, United Kingdom**Waste Team Leader**: · **Inverness**: · We Do What We Say · - That's why we need people like you to help us deliver on our promises. People who enjoy getting things done_ · **The Role**: · Clancy are seeking an experienced Team Leader for a 2 person team carrying out repairs on ...
-
Inspection Team Leader
1 day ago
BEAR Scotland Limited Inverness, United KingdomLocation: Inverness · - Category: Asset Inspection · The North West Unit covers a huge area of Scotland, from Thurso and Wick in the very north of the Highlands down to Campbeltown in Argyll and Bute, from Uig on Skye to Perth and Stirling in the central belt. · The Inspection Te ...
-
Waste Team Leader
1 day ago
Clancy Group Inverness, United Kingdom**Waste Team Leader**: · **Inverness**: · We Do What We Say · - That's why we need people like you to help us deliver on our promises. People who enjoy getting things done_ · **The Role**: · Clancy are seeking an experienced Team Leader for a 2 person team carrying out repairs on ...
-
Secondment - Team Leader
1 day ago
Marston Holding Limited Inverness, United KingdomVacancy ID: · - Town: · - Inverness · - Closing Date: · - Salary: · **General description** · - Marston Holdings have grown organically and through acquisition to provide a multitude of end-to-end services that support the implementation of public policy. In the main, we support ...
-
Pest Control Team Leader
3 days ago
G&L Recruitment Consultants Inverness, United Kingdom**Pest Control Team Leader - Inverness** · Are you an ambitious pest control professional in the Inverness area, looking to develop your career with an industry leader where you will be respected and rewarded? · **What's on Offer?** · £28,500 - £30,500 basic starting salary based ...
-
Fleet Wash Team Leader
1 day ago
GTG Inverness, United KingdomWe're recruiting for a flexible and hardworking Fleet Wash Team Leader to work in our Inverness branches. · **Hours** · Monday - Thursday 8am - 5.30pm and Friday 8am - 4.30pm · **About the role** · As a Fleet Wash Team Leader, you'll be a key part of the everyday smooth running o ...
-
Care at Home Team Leader
3 days ago
Fraser Home Care Inverness, United KingdomFull time rotational shift pattern. · We are looking to recruit a Team Leader to our Team. The role of being a Team Leader is an important role within Fraser Home Care & the social care industry. You will be required to deliver care where and when you are required to, you will re ...
-
Work Coach Team Leader
6 days ago
Department for Work and Pensions Inverness, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £34,173 - £34,971- · **Job grade**: · - Higher Executive Officer**Contract type**: · - Permanent**Business area**: · - DWP - Work and Health Services - Universal Credit - UC Scotland**Type of role**: · - Operational Delivery* ...
-
Fraud Response Team Leader
1 week ago
Social Security Scotland Inverness, United KingdomOverview: · We are looking for a Fraud Response Team Leader with a background in counter fraud or criminal investigation to lead and grow a newly established Investigations team based in Inverness. This role offers an exciting opportunity to shape Social Security Scotland's fraud ...
-
Wastewater Treatment Team Leader
1 week ago
Scottish Water Inverness, United KingdomTogether we are Trusted to Serve Scotland. · - It's not every job where you make a difference for the people of Scotland. But it's what's behind every job here. Our work keeps Scotland's water flowing, from reservoir to tap - and from sewer to treatment plant.- Do your bit by joi ...
-
Team Leader
5 hours ago
Top-Care Black Isle, United KingdomJob title · Team Leader · Reports To: · Deputy Manager / Care Coordinator · Job overview: · To provide care in accordance with best practice and legislative requirements, reflective policies and procedures and agreed standards under the direction of the Deputy Manager. · To suppo ...
-
Pest Control Area Team Leader
5 days ago
Graham Pest Control Inverness, United Kingdom**Do you have proven experience of inspiring others to deliver high quality customer service?** · We are looking for an **Area Team Leader** who will be responsible for **managing our team of Pest Control Technicians in and around the Inverness area**. · Team Leader's play an imp ...
-
Senior Support Worker/team Leader
3 days ago
Cantraybridge College Inverness, United KingdomThis is an exciting and rare opportunity within Cantraybridge community team for a Team Leader/Senior Support Worker to oversee our team to support a young man in the community. The role would be 28 hours per week. · Our client is a friendly young man with autism, who lives in hi ...
Team Leader - Inverness, United Kingdom - Marston Holdings Ltd
Description
Customer Service Team Leader
Inverness
Marston Holdings Limited has an exciting opportunity for a Customer Service Team Leader to join their Operations team on a full time, permanent basis.
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business.
In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents.
The business operates 21 lines of business across several trading entities, primarily in the UK.The Position & Key Responsibilities
The role of the Team Leader (Operations) is to lead a team of Customer Service Agents ensuring that they have the necessary competencies to effectively carry out their daily duties through continual development.
As a key part of the smooth running of the contact centre the successful candidate will need to have excellent communication skills to maximise the efficiency of the Customer Service Agents.
You must have the ability to work collaboratively to ensure all SLA's and KPI's are achieved.Person specification
What's in it for you?
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business.
In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
