- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression
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Case Support Co-ordinator - Dorchester, United Kingdom - Dorset Council
Description
Case Support Co-ordinator (Dorchester)
37 hours
Salary £23,500 - £23,893
Dorchester and West Locality Team
What's in it for you:
Dorchester and West Adult and Community Services are looking to recruit a full time Case Support Coordinator. You will join our dynamic Service Support Team at the Dorchester Local Office providing Specialist Business Support to the team members (Social Workers, Occupational Therapists and Social Care staff), service users and their carers.
Excellent customer service skills and a flexible attitude are essential along with a positive approach and a commitment to provide a high-quality service. We are a friendly supportive team working in a good location and are proud of our team working ethic.
What you can expect to be doing:
This post offers the flexibility of working in a hybrid way providing support based in both the office as well as working from home.
The work entails administrative support for social care practitioners, including but not limited to:
• co-ordination of case referrals, working closely with Duty Team
• arranging appointments and meetings including team meetings and 1:1 sessions
• customer liaison and liaison with commissioned providers
• call handling, dealing with case related queries which do not require assessor intervention . signposting or resolving day to day queries and issues
• dealing with correspondence including word processing/Excel and drafting and sending straightforward correspondence
• responsibility for system input and integrity of data on our client record system.
You may also be required to take minutes of Best Interest meetings and Multi Agency Risk Management Meetings held within the locality.
About you:
You will have experience of working in an office environment and have excellent organisational and customer service skills.A flexible attitude and team working are required to support a positive approach and provide a high-quality service.
Additional information
Please refer to the attached job description for further details about this vacancy, or contact Mel Soanes, Senior Service Support Officer on
How to apply:
Apply by Application Form:
If you wish to apply for this role by application form, please do so by following the 'Apply for this Job' link.
Apply by CV:
We will accept a CV in place of an application form for this role. If you wish to submit a CV please e-mail to
We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. and welcome applications from everyone.
We are We offer an interview to everyone who declares a disability and meets the essential criteria for the role.
We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We also look for applicants who share . We will ask you to evidence when you have demonstrated them as part of the selection process.
If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at .
The ASYE scheme is required unless you can prove that you meet the standards laid out in the professional capabilities framework.
This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.
This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our .
This role is UK based and we will need to establish your Right to Work as part of the appointment process.
We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.
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