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Cheltenham

    Services Delivery Administrator - Cheltenham, Gloucestershire, United Kingdom - QA Limited

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    Description
    Customer Services Administrator
    hybrid/remote – 3 days in office)

    Have you got valuable customer service and administration experience? We're the UK's leading IT digital skills provider for tech training across all verticals and we're experts in reskilling, upskilling our learners Looking for a good work/life balance? You will be a Customer Service Administrator for us, acting as the first point of contact and providing support to specified clients – You'll be responsible for coordinating internal resources to ensure tasks are delivered in in line with required outcome's.

    Processing course bookings onto our database incl. Associated admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning.
    Managing telephone, email and face to face enquiries in a professional manner.
    You will interrogate relevant systems to produce reports for clients to support the management of their programmes and events
    You will escalate risks to ensure appropriate action is taken to mitigate them
    Customer services background in any industry
    Administration background in any industry
    Business acumen needed – prior experience with Excel, MS Office and similar
    Competitive salary with a whole host of excellent benefits
    ~3 full training days from a wide range of courses
    ~Work with some of the biggest brands there are

    At QA , our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate.

    At QA , we're 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here.

    It's our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.



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