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    IT Service Service Desk Support Technician - United Kingdom - TVS Supply Chain Solutions

    TVS Supply Chain Solutions
    TVS Supply Chain Solutions United Kingdom

    1 week ago

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    Description
    Enhance your Career with
    TVS Supply Chain Solutions

    We are looking for a Service Desk Analyst to join our team and commitment to providing excellent
    ITSupport across TVS Supply Chain Solutions.

    As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1 st level support across our internal Customers and Colleagues, in terms of their
    ITequipment and associated software.

    You will be the face of
    ITand the 1 st point of contact so excellent customer service skills, and a passion customer service excellence is essential.

    Job Responsibilities

    You will be working as part of the Central Service Desk team in Chorley providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK.

    Support ranges from Hardware support, software support,
    ITRequest fulfilment, onboarding and offboarding and getting involved with key
    ITProjects supporting the 2 nd Line Support team and our Infrastructure team.

    ~1 st Level support to internal and external customers
    ~ Provide timely and appropriate escalations to 2 nd and 3 rd Line when required.
    ~ Own and Manage faults reported to third party suppliers, maintaining communication updates throughout.
    ~ Assist with the procurement, build/configuration of PC's, laptops, and all other
    ITequipment.
    ~ Promote
    ITBest Practice and increase knowledge or core
    ITSystems in the user community.
    ~ Assist with
    ITprojects when required.
    ~ Follow, create, and maintain work instructions, audit controls and the CMDB.
    ~ Maintain and support the core EPR system schedule process.
    ~ Provide remote and onsite assistance.

    Qualifications and Skills
    Highly driven and determined individual with excellent communication skills both written and verbal.
    Strong problem-solving skills
    Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive.
    Exceptional customer service skills, with natural aptitude to consider impact to the customer.
    Understanding of Service and Network infrastructures, including telephony systems
    Office 365 experience – administration and training
    Windows 10 Desktop Support
    Android and Apple phone support
    Microsoft Azure and SharePoint experience
    A full clean driving license

    In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.


    Your package will include:
    Competitive Salary and pension scheme with life assurance
    Holiday buy-back scheme (5 additional days available)
    Employee Assistance Programme supporting wellness with immediate access to:
    GP consultation and second opinions
    Mental health support
    Financial and Legal support
    Wellbeing and healthy living support
    Employee referral scheme with financial reward
    Cycle to work scheme.
    Professional Membership and Study Sponsorship
    Pass scheme (£100 to undertake training of your choice)
    At TVS SCS we encourage and support our employees to realise their potential.

    They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

    If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application.

    Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
    TVS have signed the Armed Forces covenant and are a forces friendly employer.
    Job Location
    Service Desk Analyst
    Job Description
    Job ID: 30665

    Job Function:

    IT

    Job Term:

    Permanent Job Region:
    Chorley Posted Date: 13 Mar 2024 Job Overview

    We are looking for a Service Desk Analyst to join our team and commitment to providing excellent
    ITSupport across TVS Supply Chain Solutions.

    As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1 st level support across our internal Customers and Colleagues, in terms of their
    ITequipment and associated software.

    You will be the face of
    ITand the 1 st point of contact so excellent customer service skills, and a passion customer service excellence is essential.

    Job Responsibilities

    You will be working as part of the Central Service Desk team in Chorley providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK.

    Support ranges from Hardware support, software support,
    ITRequest fulfilment, onboarding and offboarding and getting involved with key
    ITProjects supporting the 2 nd Line Support team and our Infrastructure team.

    ~ Always provide excellent customer service
    ~1 st Level support to internal and external customers
    ~ Provide timely and appropriate escalations to 2 nd and 3 rd Line when required.
    ~ Own and Manage faults reported to third party suppliers, maintaining communication updates throughout.
    ~ Assist with the procurement, build/configuration of PC's, laptops, and all other
    ITequipment.
    ~ Promote
    ITBest Practice and increase knowledge or core
    ITSystems in the user community.
    ~ Assist with
    ITprojects when required.
    ~ Follow, create, and maintain work instructions, audit controls and the CMDB.
    ~ Maintain and support the core EPR system schedule process.
    ~ Provide remote and onsite assistance.

    Qualifications and Skills
    Highly driven and determined individual with excellent communication skills both written and verbal.
    Strong problem-solving skills
    Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive.
    Exceptional customer service skills, with natural aptitude to consider impact to the customer.
    Understanding of Service and Network infrastructures, including telephony systems
    Office 365 experience – administration and training
    Windows 10 Desktop Support
    Android and Apple phone support
    Microsoft Azure and SharePoint experience
    A full clean driving license

    In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.


    Your package will include:
    ~ Competitive Salary and pension scheme with life assurance
    ~25 Days Holiday (plus 8 statutory Bank Holidays)
    ~ Holiday buy-back scheme (5 additional days available)
    ~ Employee Assistance Programme supporting wellness with immediate access to:
    ~ GP consultation and second opinions
    ~ Mental health support
    ~ Financial and Legal support
    ~ Wellbeing and healthy living support
    ~ Employee referral scheme with financial reward
    ~ Cycle to work scheme.
    ~ Professional Membership and Study Sponsorship
    ~ Pass scheme (£100 to undertake training of your choice)

    At TVS SCS we encourage and support our employees to realise their potential.

    They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

    If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application.

    Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
    TVS have signed the Armed Forces covenant and are a forces friendly employer.
    Job Location

    Chorley Share:
    Apply for this position
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