Jobs

    QA - Quality Assessor - Manchester, United Kingdom - First Central Insurance & Technology Group

    First Central Insurance & Technology Group
    First Central Insurance & Technology Group Manchester, United Kingdom

    1 week ago

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    Description

    These are just some of the skills you'll bring to the team, to be our Quality Assurance Assessor, in Haywards Heath, West Sussex or Salford Quays, Manchester.

    So what do the Quality Assurance team do? Well, in this role youll ensure that all policies and procedures are being followed.

    This means making sure all First Central employees are operating at the required competency and meeting regulatory requirements.

    Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends.

    Generous starting salary of £25,000 - £28,000 depending on experience
    ~ Monday to Friday, no weekends
    ~ Hybrid working: 4 days from home and 1 day in the office after training
    ~ 100 off your car insurance
    ~ 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you

    Quality is your thing, so youll be great at giving clear guidance and making sure our compliance is solid.

    Youll conduct quality assurance assessments and cross validations as required
    Youll be rolling up your sleeves to identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives
    Youll analyse adequacy of identified risk and the reliability and adherence to internal controls
    First Central values collaboration and teamwork, so youll be working collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the team
    Youll provide positive and constructive feedback to colleagues and suppliers, building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when requiredtheres that collaboration we were talking about
    Youll get stuck in and contribute to any ad hoc projects or policy updates as required
    Our most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes

    Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes
    Data analysis and translation of management information to tangible actions
    Private motor vehicle insurance industry, ideally in both policy and claims environments
    Working in a financial services regulated environment Sound knowledge of insurance policy and claims principles
    Comprehensive understanding of regulatory requirements and company policies

    Strong computer skills with experience in MS Office, particularly Word and Excel
    Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business
    A flexible approach and positive attitude, keen to help others
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