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    Customer Helpdesk Advisor - United Kingdom - JLA Limited

    JLA Limited
    JLA Limited United Kingdom

    3 weeks ago

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    Description

    We have a fantastic opportunity to join our customer help desk team at JLA

    We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure.

    Set in the picturesque village of Ripponden, our head office is a great place to work - we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.

    We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.

    Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

    Key responsibilities

    • Handling Customer Queries in a polite and professional manner
    • Logging jobs and booking engineer visits
    • Capturing accurate notes on our internal systems
    • Liaising with internal departments to resolve customer queries
    • Achieving customer and business KPIs

    Qualifications, Skills & Experiences

    • Ability to provide outstanding levels of customer service
    • Skilled in creating a network of internal contacts to support the resolution of customer queries
    • Good organisational skills
    • Good knowledge of the English language, both written and verbal
    • Demonstrated ability to provide outstanding customer service
    • Experience of working in a busy team; driven to achieve personal, team, and business goals
    • Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
    • Demonstrated experience of taking ownership of customer queries
    • Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
    • Strong team player
    • Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
    • Good level of computer literacy including Microsoft
    • Proficiency of using Office and Smartphone Apps
    • Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
    • Previous experience of working in a customer helpdesk capacity

    What's on offer?

    • on site state of the art gym
    • on site cafe serving healthy food throughout the day
    • Great team working and fun environment
    • Fantastic leadership and opportunity to develop and grow

    Job Types: Full-time

    Job Types: Full-time, Permanent

    Pay: From £20,806.50 per year

    • Company pension
    • Cycle to work scheme
    • On-site parking
    • Referral programme
    • Sick pay

    Schedule:

    • Monday to Friday
    • Will you be able to reliably commute to the Ripponden office 3/5 days a week for this job?

    Experience:

    • telephone based customer service: 1 year (required)
    #J-18808-Ljbffr
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