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    Helpdesk/Customer Service Advisor - United Kingdom - Resourcing Group

    Resourcing Group
    Resourcing Group United Kingdom

    2 weeks ago

    Resourcing Group background
    Description

    Title: Helpdesk/Customer Service Advisor

    Location: Brighton

    Start Date: ASAP

    Pay Rate: 12.81ph PAYE

    Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right person.

    Monday to Friday role

    Duties:

    • First point of contact for all planned and reactive maintenance activity, received by telephone and e-mail.
    • Raise Purchase Orders/Invoices
    • Plan PPM work for engineers and sub-contractors
    • Dealing with phone calls on various issues from customers
    • Arranging for the attendance porters/cleaners to newly reported requests
    • Collate accurate reports as required.
    • Advising clients of correct contact details for Facilities Manager, Building Managers, and Porters
    • Ad hoc administration duties.
    • Managing quoted works process liaising with contract staff where required.

    Requirements:

    • Customer Service Skills
    • Understanding of the planning/scheduling maintenance works or similar (desirable)
    • An excellent telephone manner.
    • Ability to work under pressure and meet tight deadlines.
    • Working knowledge of MS Office including Excel and Outlook.

    If you would like to be considered for this role, please apply online.

    Resourcing Group is acting as an Employment Agency in relation to this vacancy.

    #J-18808-Ljbffr
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