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Egham

    Customer Service Agent - Egham, Surrey, United Kingdom - proAV Ltd

    proAV Ltd
    proAV Ltd Egham, Surrey, United Kingdom

    1 week ago

    Default job background
    Description
    proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

    Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.

    Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments.

    Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.

    This is an office based role in Egham, Surrey.

    This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm.

    This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity.

    Experience and seniority of the position will be reflected by the remuneration and benefits package.
    Ensure cases are restored for service within SLA.
    Booking of engineering resource / Logistics / Travel / Critical spares etc.
    Accurate recording of calls and customer/contract requirements
    Administration and organizational skills
    Commercial awareness
    Experience of CRM systems, (ideally Microsoft Dynamics)
    Experience of SAP
    Experience of working in an AV / UC technology arena
    Previous Customer Service experience

    proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

    From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV.

    We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

    To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

    From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.

    Equality, Diversity & Inclusion

    proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants.

    proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

    proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes.

    We support employees and job applicants with their work-life balance through our family friendly policies and practices.
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