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    Accounts Manager - United Kingdom - Contentful

    Contentful
    Contentful United Kingdom

    3 days ago

    Default job background
    Full time
    Description
    Manager, Customer Success - Growth EMEA (f/m/d)

    The Manager of Customer Success (Growth Team), EMEA is a critical role within the field organization as you will be instrumental in developing the Customer Success talent at Contentful.

    The Growth Customer Success team is responsible for a high volume of renewals, expansions, and strategic relationship building. You manage two different motions, Renewals and Customer Success.

    You will own the renewal and expansion targets for your team, constantly strategizing with the Global Sr Manager of Customer Success, Growth on new initiatives and processes to improve upon.

    Since your role is quota carrying, you own the EMEA forecast, identify and mitigate risks, tackle opportunities and constantly up-level your team through outstanding leadership and coaching.

    Be a mentor and provide hands-on coaching and professional development for Renewal Managers and CSMs.
    Help scale the Growth Customer Success segment through automations.
    Proactive collaboration with Account Executives and Regional Sales Directors to align on territory strategies.

    4+ years of B2B SaaS Account Management as a manager or lead role and 5 + years in Account Management and/or Customer Success.

    ~ Experience providing strong customer success experiences with customers
    ~ Familiarity with tools like Gainsight, Salesforce, and Tableau
    ~ Join an ambitious tech company reshaping the way people build digital experiences
    Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
    We value Work-Life balance and You Time A generous amount of paid time off, including vacation days, education days, and volunteer days
    Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges
    Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
    A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
    New hire office equipment stipend. LI-Hybrid

    Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset.

    The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale.

    Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500.

    Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

    If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

    These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media.

    We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

    If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-.By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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