- Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required
- Ensuring sufficient cover for the service desk during supported hours
- Involvement in projects / requests.
- Remote support visits to STBG sites
- Monitoring infrastructure status and performance.
- Documentation of IT Systems, processes and procedures
- IT Support experience or equivalent
- Experience and a minimum foundation knowledge of -
- MS Windows & 365 Suite
- Windows Server 2016/2019/2022
- Windows 10 & 11
- Networking to include TCP/IP, routing, DNS, DHCP etc
- Sound knowledge of computer hardware
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IT Service Service Desk Support Technician - Solihull, West Midlands, United Kingdom - Proactive Appointments
Description
Service Desk AnalystHybrid
We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst.
You will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects.
Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA'sWe take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
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