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    Associate Director of Service Management - London, United Kingdom - Freuds Group

    Freuds Group
    Freuds Group London, United Kingdom

    1 week ago

    Default job background
    Description

    Our alumni have gone on to run their own top 150 agencies and to lead the communications and marketing for well-known global brands.

    We look for problem solvers, for creative minds and for individuals who want to change society, influence culture, challenge conformity and push boundaries.

    Whatever your race, religion, origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you.

    The person will be directly handling high level issues and crises across our broad range of clients and in a number of sectors, in addition to wider corporate reputation management work.

    Reporting into the Business Partner, you will be ready to lead our day-to-day crisis activity , working with global businesses, business leaders, FMCG brands and individuals on crisis and issues preparation, media management, and providing overarching senior counsel on a 24/7 basis.

    The role will also include working with companies and individuals on communications positioning and framing corporate narratives, defining issues management strategies and leading on media relations.

    Providing immediate communications support for senior clients on developing reputational issues, including out of hours assistance as the primary client contact
    Securing the confidence of colleagues as a senior communications advisor on a wide range of corporate communications issues and disciplines
    Writing crisis and issues preparation plans for clients to anticipate and mitigate against media-facing reputational challenges
    Driving corporate reputation strategies to help both major global businesses and challenger brands tell their stories in an impactful way
    Developing creative corporate communications strategies and campaigns for diverse clients and issues and ensuring their successful delivery
    Proactively building internal and external networks with colleagues, opinion leaders, journalists, professional associations, online influencers and other relevant third parties
    Line managing and mentoring junior team members, including responsibility for their evaluation and professional development

    Have at least ten years' experience gained in an agency environment or through leading a busy in-house team at the sharp end of issues management
    Seasoned and confident client handler with experience of advising at senior levels
    Excellent time management skills, and the ability to work in a fast-paced, high-pressure environment, managing your own work and that of others
    Demonstratable connections across media both traditional and online
    Experience in a senior management role leading people and teams, and a track record in industry leading corporate campaigns
    Ability to interact with and gain the trust of senior clients and colleagues
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