Jobs

    Member Support Agent - Bristol, United Kingdom - H2R Selection Ltd

    H2R Selection Ltd
    H2R Selection Ltd Bristol, United Kingdom

    3 weeks ago

    Default job background
    Permanent, Full time
    Description
    Member Support Agent

    Remote working with 1 day a month in the Bristol or London office

    Shifts between 8.00 am – 8.00 pm Monday to Saturday.

    £26k p.a

    Our client, a fintech company, helping people to grow their credit score, has an exciting opportunity for a Member Support Agent to join their team


    The role:

    • You'll work on first line customer support tickets via live chat and emails ensuring that every interaction with the members champions their brand and voice
    • Your communications will range from replying with a single saved reply to bespoke answers based on the customer's situation
    • You'll help members with simple troubleshooting and will report all technical issues to the technical squad
    • You'll work as a team with your peers and will support them where possible
    • You'll share member insights with the wider team
    • You'll work closely with senior agents when investigating potential issues and
    * escalations


    • You'll ensure that you hit individual and team performance key indicators
    • You'll get involved with business projects as your knowledge of the company grows

    Key skills/ experience:
    * 2+ years of experience working for an online customer service team


    • Ability to handle 4 live chats at the same time
    • Proactive and eager to learn
    • Experience managing multiple communication channels (live chat, emails, social media)
    • Experience working with Zendesk or a similar customer support system
    • Fun, friendly, and empathetic mindset
    • Ability to thrive in a fast-paced, ever-changing and demanding environment
    • A team player
    Benefits


    • Competitive salary - based on your level of experience
    • Annual bonus
    * £500 richer life fund

    * 33 days holiday, a day off in your birthday month, extra holiday time for working during Christmas period


    • Enhanced parental leave package
    • Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more
    • Work from home, our Bristol office or access co-working spaces nationwide


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