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    Estate Experience Manager - United Kingdom - Mainstay

    Mainstay
    Mainstay United Kingdom

    5 days ago

    Default job background
    Description
    Retirement – Assisted Living

    Hours:
    Monday-Friday 8am-4pm (35 hours per week)
    Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
    In the event of an emergency, call the appropriate response team or authorities.

    Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.

    Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
    Arrange cover for holidays and illness where necessary

    Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.

    Build and maintain links with residents family members, local authorities; Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.

    Assist with sales listed with our partner company Retirement Homesearch , make new residents feel welcome and help them settle in; Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

    Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources.

    Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Communication - a natural communicator, with the ability to resolve issues and complaints effectively
    IT - able to operate Microsoft Office applications, and confident in learning new systems
    FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland.

    FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).

    As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

    The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression.

    In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

    We're committed to promoting diversity at FirstPort and recruit on merit.

    If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

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