- Secondary education to GCSE level including English and Maths
- NVQ level 3 in administration or equivalent experience or RSA level III or able to demonstrate equivalent skill
- Significant experience in secretarial/administration, preferably in a medical setting
- Working in a multi-disciplinary team
- Aware of confidentiality and General Data Protection Regulations (GDPR)
- Knowledge and awareness of medical terminology
- Knowledge of NHS performance/targets
- o Accurate audio typing o Typing speed of at least 60wpm Audio typing
- Proficient use of computers and software packages, including the knowledge of databases and spreadsheets
- Good command of English, both written and verbal, with good grammatical and spelling ability
- Attention to detail with high degree of personal organisation, prioritisation and self-management
- Demonstrate ability to work under pressure
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Secretary/Support Secretary
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Support Secretary/Admin Assistant
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Wales Medicines Strategy Group United KingdomMain area Clinical Operations - Your Health Partnership Grade NHS AfC: Band 3 Contract Permanent Hours Part time hours per week Job ref 381-CT · Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust-Oakham Surgery Town Tividale, Oldbury Salary £22, ...
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Medical Secretary and Admin Support
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Private Client Legal Secretary
Found in: SonicJobs Direct Apply UK - 4 days ago
Ashville Knight Reigate, United Kingdom Full timeWell established, law firm with offices across Surrey and London are seeking a Legal Secretary/ PA to join their busy Private Client department. This role will be to assist the fee earners in their day to day work by providing support and an efficient secretarial and administrati ...
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Admissions Manager and Personal Assistant to the Headmistress
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St Catherines School Twickenham, United Kingdom Full timeSt Catherine's is very proud of its friendly atmosphere, excellent pastoral care and strong academic reputation. All staff members work together to create a happy, confident and inclusive community, where pupils, staff and visitors feel welcome. · The post of Admissions Manager i ...
Support Secretary - East Grinstead, United Kingdom - Queen Victoria Hospital NHS Foundation Trust
Found in: Talent UK C2 - 1 day ago
Description
Job summary
We are seeking keen and enthusiastic people to provide strong secretarial, organisational and administrative support within our Corneo Plastic Department supporting our corneal medical secretaries.
The successful candidates will ideally have a medical secretarial background with strong computer skills including fast and accurate audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload under pressure while working efficiently as part of a friendly, busy team, ensuring the best possible care for our patients in a timely manner whilst ensuring that targets adhered to.
Main duties of the job
To provide full secretarial support to the Corneo Plastic Department.
To work flexibly and sensitively with other disciplines both on and off the QVH site.
To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
To communicate sensitively and appropriately with patients suffering from serious illness.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job descriptionJob responsibilities
Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff.
Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals.
Deal with correspondence making use of IT, email, internet and intranet, using initiative and discretion to prioritize.
Deal with all telephone calls promptly and courteously with an empathetic approach.
Respond sympathetically to individual needs within resources available.
Type clinic letters from digital dictation to meet Trust guidelines on responses.
Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date.
Ensure an audit trail in the patients notes is kept.
Responding to the requests of the Patient Access team regarding RTT18 queries and/ or input clinical outcomes for clinics.
Book appointments for patients for the services as required onto Patient Care.
Manage patients expectations when booking appointments and advising them of updates.
Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral.
Support the Service Co-ordinator with gathering monitoring data for the service as required.
Ensure patient case notes are stored, tracked and archived according to Trust guidelines.
Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures.
Actively participate in Departmental meetings as required.
Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service.
Follow the QVH Trusts guidelines on confidentiality.
Ensure a professional image of QVH and the service is maintained at all times.
Person SpecificationQualifications
Essential
Experience
Essential
Desirable
Skills
Essential
Attributes
Essential
