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Service Administrator
1 week ago
Capita Manchester, United KingdomPerforms customer service activities and initiatives for limited number of products or clients. · **Job title**: · Service Administrator · **Salary: £ ** · **Start Date** · **We are currently recruiting for Full Time Flexible Advisors **within our Manchester City Centre **office. ...
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Service Administrator
3 days ago
Manchester University NHS Foundation Trust Manchester, United KingdomThis post is to support the roll out of an exciting new pilot project providing community screening of people in hard-to-reach groups for cirrhosis. This project aims to identify and engage people using local alcohol and drug services. The people will be offered screening for cir ...
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Service Administrator
1 week ago
Breakell Lifts Manchester, United Kingdom**Job Profile** · **Job title** · Service Co-ordinator · **Overview of job role** · General office administrative duties' · This role comprises the following elements: · 1. Reception · 2. Service department administrative duties · 3. General office administrative duties · **Compe ...
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Service Administrator
1 day ago
Shelter, National Campaign for Homeless People Limited Manchester, United Kingdom**£21,734 pa (pro rata, 22.5 hours per week) + excellent benefits**Manchester**Permanent**Closing date: 1st June 2023 at 11.30pm** · - Are you looking for an interesting part-time role that will enable you to make the most of your office-based skills and flair for customer servic ...
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Service Desk Administrator
1 week ago
Adria Solutions Ltd Manchester, United KingdomService Desk Administrator · Our client based in South Manchester is currently looking for an experienced Service Desk Administrator. The Service Desk Administrator will provide day-to-day support for the Service Desk team. · **Responsibilities**: · - Coordinate and support all t ...
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Client Services Administrator
1 week ago
MoreLife Manchester, United Kingdom**Job title: Client Services Administrator** · **Location: Remote** · **Hours: Bank** · **Reporting To: Client Services Team Lead** · **Key Relationships**:Contract Manager, Clinical and Delivery staff, Client Services Team** · **The Role**: · The role will provide administrative ...
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People Services Administrator
3 days ago
Manchester United Manchester, United Kingdom**Purpose**: · To provide a first-class administrative service to the People & Sustainability function, colleagues, and stakeholders as applicable. With a key focus on moments that matter, enablement of self-service and digitisation of processes where possible. This role is a key ...
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Client Services Administrator
1 week ago
MoreLife Manchester, United Kingdom**Job title: Client Services Administrator** · **Location: Hybrid** · **Hours: rota, working 37.5 hours p/w)** · **Reporting To: Client Services Manager** · **Key Relationships: Clients, Practitioners, Direct Team Members** · **Post may close early, if sufficient applicants recei ...
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Customer Service Administrator
5 days ago
Capita Manchester, United Kingdom**Salary: £21,255** · **12 month FTC** · **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** · **Location: Office based on Oxford Road, Manchester City Centre.** · Our Operations Team require additional administrators to work within our Life and Pension ...
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Client Services Administrator
1 week ago
MoreLife Manchester, United Kingdom**Job title: Client Services Administrator** · **Location: Remote** · **Hours: rota, working 37.5 hours p/w)** · **Reporting To: Client Services Manager** · **Key Relationships: Clients, Practitioners, Direct Team Members** · **Post may close early, if sufficient applicants recei ...
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Customer Service Administrator
23 hours ago
HaslerRail AG Manchester, United Kingdom**Description**: · HaslerRail AG continues the Swiss tradition of over 130 years in the field of railway technology. We are leaders in the development and manufacture of electro technical equipment for the railway industry. The name Hasler is synonymous worldwide with Swiss quali ...
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Customer Service Administrator
5 days ago
Capita Manchester, United KingdomEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. · **Job title**: · Customer Service Admini ...
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Customer Service Administrator
3 days ago
Mid Cheshire Hospitals NHS Foundation Trust Manchester, United KingdomCheshire Occupational Health Service is a collaborative service providing staff support to a number of NHS organisations. · We are looking for an enthusiastic and professional administrator to join our team at our Occupational Health department at the Christie NHS Foundation Trus ...
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Customer Service Administrator
5 days ago
Great Bear Manchester, United KingdomCompany Description · Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify su ...
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Total Service Administrator
3 days ago
Capita Manchester, United KingdomAdministrator role within Royal London account. · **Job title**: · Total Service Administrator · To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation · To deliver an ex ...
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Customer Service Administrator
1 week ago
Page-Hired Manchester, United Kingdom**Customer Service Administrator** · - Manchester · - On-boarding & training · - Flexible working shifts · - Hybrid working · - Basic salary of 23k · **Key responsibilities consist of**: · - Process customer inquiries and requests efficiently · - Maintain accurate and organised r ...
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Support Services Administrator
3 days ago
Jobwise Ltd Manchester, United KingdomAre you an experienced Administrator or PA who thrives in delivering Support Services? Do you have previous experience in arranging Travel, Accommodation and Meetings? · This is an organisation that truly puts the people at the forefront and offers a fantastic package with a real ...
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Customer Service Administrator
1 week ago
Capita Manchester, United Kingdom**Salary: £22,500** · **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm.** · **Location: Office based on Great Bridgewater Street, Manchester City Centre. Hybrid Working.** · **Permanent contract** · Our Operations Team requires an additional administrato ...
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Student Services Administrator
1 week ago
The University of Manchester Manchester, United Kingdom**Join one of the world's leading international business schools ** · **Alliance Manchester Business School is seeking to appoint a talented and motivated individual to work in the area of Student Services in the MBA & Global Operations team structure across all our programmes in ...
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Customer Service Administrator
1 week ago
Aira Manchester, United Kingdom**About Aira***: · We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world. · Aira's mission is to advance the next generation of home en ...
Part Time Customer Service Administrator - Greater Manchester, United Kingdom - Workingmums
Description
Contract type:
Permanent
Hours:
Full time, 35 hours per week
Agile/hybrid working- office based 20-40%(3-4 days working from home)
Our Customer Relations team isexpanding,and we have some great opportunities for customer service professionals wanting to make a difference.
We continually strivetoprovidefirst classservice to our customers, who are at the heart of what we do, and we are committed to makingthe right decisions with complaints.
As a Customer Relations Officer, you will be responsible for reviewing and responding to complex Stage 1 complaints in line with the Housing Ombudsman Complaint Handling Code.
The role involves managing a case load of ongoing complaints through to resolution, supporting our residents and colleagues across the business.
The aim is to provide the customer with the best outcome that resolves the complaint.In this role, you will advocate for our residents, communicating with customers via telephone and email to understand their concerns, why they are dissatisfied, where things went wrong and the outcome they seek.
You will conduct thorough and impartial investigations of each case you handle, produce excellent written correspondence, and where necessary, award compensation in line with L&Q policy.
We are looking for strong communication skills, both verbal and written, to produce excellent responses, and out the box thinking to resolve complex complaints.
Complaints could cover multiple areas of the business, and therefore strong and effective diplomacy and stakeholder management skills are essential.
Volumes may vary but you can expect at least 3-5 new complex complaints per week, and you may have 50 or more ongoing complaints to manage at any timeLiaising with customers and internal departments via phone, Microsoft teams and email
Calculating compensation in line company procedures
Being conversant with the Housing Ombudsman code and ensuring that complaint handling and decisions are in line with the code
Strong customer service and complaint handing experience
Computer literate
We're actively building diverse teams and encourage applications from all backgrounds. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance .
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.We are recognised externally for our commitment to inclusion.
We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work.
We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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